Position Summary: Conduct phone audits of customer accounts within open and "at-risk" routes to validate compliance of qualified transactions and contract conditions while verifying account/customer information. Complete compliance tasks requiring independent judgment in a high volume and fast-paced environment. Dedicated to the monitoring of verifiable data within the customer portfolio and providing service in a quality manner for credit reporting purposes.
Responsibilities
Major Responsibilities:
Provide exceptional customer service while conducting phone audits to obtain and verify account/customer information
Report comprehensive preliminary audit results in a timely and accurate manner per policy and guidelines
Provide support for various audit and compliance activity related to the customer accounts
Monitor for compliance as it relates to the Franchisee Service Agreement
Monitor for compliance as it relates to the Credit Sale Contract
Monitor for compliance as it relates to the Credit Application
Supporting the department as needed on special projects
Qualifications
Requirements:
2-3 years of relevant work experience
Ability to handle a high call volume while maintaining quality in work
Demonstrate effective communication by listening attentively, speaking in a calm and positive tone, and conveying written communication that is professional, clear, and free from errors
Demonstrate excellent organizational and time management skills
Excellent computer skills and proficient at using Microsoft Office (Microsoft Excel and Word)
Characteristics:
Conscientious and detail oriented, while maintaining an appropriate speed of processing in a quality manner
Individual must be approachable, proactive, efficient, adaptive, flexible, reliable, and possess a strong work ethic
Individual must maintain a positive attitude with the ability and willingness to function in a team environment
Receptive to audit and coaching reviews
Self-starting problem solver with the ability to identify issues and trends to bring them to management's attention
Other Preferred Qualifications:
Associate in Applied Science in Business Management or Communication Degree
Second language proficiency in French and/or Spanish
Working Environment: Normal working hours in an office environment with periodic overtime. Snap-on is an Equal Opportunity Employer.
