Penn National Insurance has a great opportunity for a Claims Representative I (Property) to join our Greensboro team! This is a hybrid position reporting to the office typically 2x per week.
The Claims Representative I investigates, evaluates, and disposes of assigned property claims in a timely manner in order to achieve best practices type settlements within legal statutes, policy provisions, and company or client guidelines.
COMPETENCIES AND ESSENTIAL DUTIES OF THE CLAIMS REPRESENTATIVE I
Business Acumen
Initiates self-development and training to improve upon, maintain, or acquire skills prescribed as promoting professional and personal growth in claims handling.
Establishes and maintains a quality relationship with insureds, claimants, agents, underwriting, medical and legal professionals, appraisers, and independent adjusters to develop an effective communication channel through which to more efficiently resolve claims.
Negotiation
Properly identifies and pursues subrogation, contribution, and salvage opportunities when available in order to reduce or recover the amount of payment.
Uses appropriate, tactful, and complete communications to ease negotiations, develop rapport, and project a positive corporate and personal image.
Results Oriented
Develops claims files from initial assignment to disposition.
Prepares claim file documentation accurately and completely to justify all actions taken and to provide an effective audit trail.
Achieves a best practices type settlement in the disposition of claims.
Time & Priority Management
May participate as a member of a Claims Catastrophe Team
Decision Making
Completes actions on a timely basis, such as verifying coverages, setting or adjusting reserves, making appropriate contacts and moving the investigation along and disposing of the claim, in order to keep management, claimants, insureds, and other interested parties satisfied that effective efforts are being made toward claim settlement.
Performs various projects requested or assigned by reporting managers
CORPORATE CORE COMPETENCIES OF THE CLAIMS REPRESENTATIVE I
Effectively Communicates and Connects
Communicates and negotiates effectively with peers regarding work outcomes.
Influences by making a strong case, bringing other people on the team to understand the presented viewpoint.
Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement.
Attentively listens and asks clarifying questions and paraphrases to enhance understanding.
Builds and nurtures positive relationships within the workplace.
Customer Focused
Identifies explicit and implied customer needs.
Asks probing questions to fully understand business requirements.
Develops positive relationships with customers by meeting their needs as well as incorporating their feedback.
Responds quickly and takes action with high quality solutions that address needs and improve overall customer experience.
Owns resolution of customer experience outcome.
Talent Development Mindset
Discusses technical and professional development with peers to gain suggestions for further development.
Actively seeks and acts on opportunities to recognize peers for high performance.
Stays alert to identify learning opportunities for self.
Demonstrates Adaptability
Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes.
Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success.
Participates in and actively supports change initiatives, and provides ideas to promote their success.
Recognizes and manages an ambiguous work environment.
Demonstrates flexibility in generating alternative solutions and recommendations.
Demonstrates Accountability
Applies judgment in making decisions about own work, and takes responsibility for actions.
Demonstrates reliability by producing steady work results and delivering on commitments to team members on time.
Takes responsibility for regularly seeking and applying feedback and actively learning from errors and setbacks.
Understands the mission of the organization.
SPECIAL RELATIONSHIPS FOR THE CLAIMS REPRESENTATIVE I
Reports to the Team Leader
Direct contact with branch underwriting and/or claims service office personnel
Direct contact with Home Office claims personnel
Direct contact with agents, insureds, claimants, medical and legal professionals, appraisers and independent adjusters
QUALIFICATIONS FOR THE CLAIMS REPRESENTATIVE I
Education/Credentials
High school diploma or equivalent
Bachelor's degree preferred
Continuing education in insurance-related courses such as The Institutes Certificate in General Insurance (AINS) and Associate in Claims (AIC) courses, preferred.
Experience
Minimum of 3 years of progressive experience in a property/casualty claims handling position.
Technical/Professional Knowledge
Must have a good understanding of tort and state laws applicable to assigned claims, the Unfair Claims Settlement Act, and insurance policy coverages and provisions
Must have a good understanding of terminology applicable to assigned claims; i.e., medical, legal, automotive, and construction terminology
Good communication skills, both oral and written
Good interpersonal skills
Good negotiation skills
Good customer service skills
Good analysis and evaluation skills
Good decision-making skills
Must have a strong sense of urgency
Good PC skills, with an emphasis on Microsoft Office Products
Good planning and organization skills
Must be able to work independently as well as a member of a team
JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)
This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
Must be able to see and effectively use a computer monitor.
Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
Must be able to access and enter information accurately using automated systems.
Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
Must be able to present information to individuals and groups.
Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
Must be able to maintain acceptable attendance and adhere to scheduled work hours.
Only candidates from the following states will be considered: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.
