The Supervisor II for Department of Social Service (DSS) Care Management Teams provides supervision and oversight to clinically licensed and unlicensed staff who support health plan members involved in the DSS systems who are seeking services within Alliance Health Plans catchment area. This includes supporting the foster care population that is receiving adoption assistance and former foster youth. The Supervisor oversees staff conducting assessment of member needs, linking members to network and community resources, developing and monitoring the implementation of plans of care, and addressing the barriers which may be interfering with member’s desired outcomes for a community involved quality life. Incumbents maintain frequent contact and attend meetings with external stakeholders.
This position will allow the successful candidate the ability to work remote certain days of the week. The employee will also be required to come into the office closest to their home office location as approved by their supervisor. This position will require travel within the communities Alliance serves.
Responsibilities & Duties
Supervise and Develop Staff
Work with Human Resources and Unit Director to maintain and retain a highly qualified and well-trained workforce
Ensure staff are well trained in and comply with all organization and department policies, procedures, business processes and workflows
Ensure the department has the needed tools and resources to achieve organizational goals, to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
Ensure all staff are treated with respect and dignity
Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
Work to resolve conflicts and disputes, ensuring that all participants are given a voice
Set goals for performance and deadlines in line with organization goals and vision
Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
Cultivate and encourage efforts to expand cross-team collaboration and partnership
Provide 1:1 and group supervision at least monthly. Facilitate monthly team meetings and participate in division meetings
Provide support to team members in meeting the needs of the members served
Provide feedback to team and supervisor about member experiences, gaps and strengths in services to meet the needs of the members
Supervise Unit Operations
Ensure that the activities of the Care Management Department are properly and professionally documented within electronic medical record platform per documentation standards for the Care Management Comprehensive Assessment, Care Plans, Documentation notes, as well as internal and external email communication
Provide clinical oversight for team, identifying when escalation is necessary or when referral to other care team members is warranted and offering supervision on difficult cases
Ensure adherence to agency and departmental policies and procedures to facilitate the functioning of Care Management and compliance with agency, state and federal regulations
Participate in local, regional, and state meetings as required
Ensure care management activities are focused towards special health care populations
Promote efficient person-centered and whole person care management
Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout the Alliance Health Plan catchment area
Provide oversight of case record reviews required by the Quality Management department
Participate in all related management and clinical team meetings as required
Develop and/or assist in the development of policies and procedures pertaining to the implementation and sustainability of the Tailored Plan system of services including the Department of Justice settlement
Analyze and monitor community capacity for service needs, service gaps, and the implementation of evidence based/best practices
Ensure appropriate distribution of member assignment to PODs based on program population and risk stratification
Oversee the implementation of a system-wide approach to improving the quality and accessibility of services and supports for high risk citizens throughout the catchment area
Partner with community stakeholders to assess opportunities and barriers and achieve a seamless and coordinated service delivery system
Offer feedback as initiatives are developed
Provide Customer Service
Maintain working relationships with providers, community agencies, professionals and other stakeholders
Collaborate with other Alliance Departments to meet consumer and agencies goals
Assure compliance with Alliance Policies and Procedures
Adhere to all Alliance Organizational Policies and Procedures and Care Management Desk Procedures
Monitor staff compliance with all Alliance Organizational Policies and Procedures and Care Management Desk Procedures
Support continuous quality improvement
Make recommendations to improve department procedures and increase operational efficiency
Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout Alliance
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of Department of Social Services Systems
Knowledge of the NC Division of Mental Health, Developmental Disabilities and
Substance Abuse IPRS Target Populations and Service Array
Knowledge of 1915(b) and NC Innovations Waiver
Knowledge of Medicaid and Innovations Service Array
Knowledge of applicable Federal laws, including Substance Abuse and HIPAA Privacy Laws.
Knowledge of National Accreditation standards and regulations
Knowledge of and skilled in the use of Motivational Interviewing
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Tailored Plan standards and procedures
Knowledge of using assessments to develop plans of care
Demonstrated knowledge of the assessment and treatment of developmental disabilities, with or without co-occurring mental illness
Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is required
Strong interpersonal skills
Conflict management and resolution skills
Strong written and verbal communication skills
ISP development training
Minimum Education & Experience
Master’s degree from an accredited college or university with three (3) years of experience providing care management, case management, or care coordination to the population being served. Must be fully or provisionally licensed in the State of North Carolina as a LCSW, LMFT, LCAS, LCMHC, LPA
Or
Graduation from an accredited school of nursing and three (3) years of experience providing care management, case management, or care coordination with the population served. Must be licensed as a Registered Nurse in the State of North Carolina.
Knowledge and experience collaborating with county departments of social services, department of juvenile justice, crisis response, and community-based treatment providers including training highly preferred.
Special Requirements
Valid NC Driver License
RN, LCSW, LCMHC, LMFT, LPA
Salary Range
$75,600 to $96,390/Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
