Are you ready to grow your dream career and become part of our family? Aqua-Aston Hospitality is an operating business of Marriott Vacations Worldwide Corporation, a world premier organization with resorts in destinations around the globe. Join our team and help us create exceptional vacation experiences for our guests!
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
CORE RESPONSIBILITIES
Primary areas of responsibility include, but are not limited to the following:
Oversees the day to day operations of the outlets service staff ensuring that the total guest experience is second to none.
Monitor customer satisfaction through review of standardized feedback forms, as well as by spending time with the guests and ensuring their needs are being met and expectations exceeded.
Participate in and submit accurate beverage and retail inventories on monthly basis per Brand Standards and Director of Food and Beverage.
Supervises daily restaurant operations, maintains sanitation standards and assists service staff on the floor during peak meal periods.
Strives to continually improve Brand Standards GSS, guest service standards and maximize the financial performance in areas of responsibility.
Ensures corrective action is taken to continuously improve service results.
Interviews, schedules, trains, develops, empowers, coaches and counsels, resolves problems, provides open communication, and recommends discipline when appropriate.
Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
Maintains service and sanitation standards in restaurant, bar/lounge, pool area and room service areas.
Create and implement promotional plans to drive business to Beverage Department; host local events and local business opportunities
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
Works strategically to devise plans in alignment with organizational goals.
Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
Utilizes our systems, tools and resources to accomplish results and achieve goals.
Knowledge of software; Internet software; Inventory , Order processing, Excel and Word Processing software.
Requires good communication skills, both verbal and written
Ability to respond promptly to customer needs.
Thorough knowledge of Food and Wine, as well as Beer, liquor and mixed drinks.
Ability to maintain and build relationships with existing and potential clients as well as vendor contacts
Proficient in Micros POS system
Proficient in Open Table reservation system
Ability to effectively present information and respond to questions from hotel leaders, management, clients, customers, and the general public.
MINIMUM QUALIFICATIONS
Minimum of 3 experience in Front of House, fine dining Food & Beverage operations - required
3+ years of relevant work experience in similar scope and title - preferred
Experience within luxury brand/markets - required
Manager food safety certification and TIPS training certification - preferred or attained within 30 days
PHYSICAL DEMANDS
While performing the duties of this job, the incumbent is regularly required to move 25lbs on a daily basis.
Push, pull, and lift up to 50lbs on a weekly basis.
While performing the duties of this job, the incumbent is regularly required to standing for long and short periods of time.
Characteristics
Detail Oriented, capable of carrying out a given task with all details necessary to get the task done well Inspired to perform well by the ability to contribute to the success of the organization
Driven to perform and to take on more responsibility
Licenses & Certifications
Alcohol Handler Food Safety - Manager
Experience
Experience within luxury brand/markets
3 year(s): 3+ years of relevant work experience in similar scope and title
5 year(s): Minimum of 5 experience in Front of House, fine dining Food & Beverage operations
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
