Headquartered in Chattanooga, Tennessee, Tennessee Valley Federal Credit Union was founded in 1936 as a non-profit financial cooperative built on the promise of “people helping people". With $2.1 billion in assets, Tennessee Valley Federal Credit Union (TVFCU) is a progressive member-focused financial institution, respected as one of the most financially sound in the industry. With 21 branches and using state-of-the-art technology, TVFCU provides financial services to more than 163,000 members in Southeast Tennessee and Northwest Georgia. As a very high honor, TVFCU was recently named the Best Credit Union in the state of Tennessee by Forbes, and even received the highest score of any financial institution in the nation.
JOB SUMMARY:
In this role, the Director of Consumer Lending will drive the achievement of consumer lending goals by spearheading our consumer and indirect lending division. The Director of Consumer Lending will oversee loan production, drive portfolio growth, and ensure member satisfaction. The Director of Consumer Lending will play a pivotal role in developing strategies for sales, originations, and operations, ensuring optimal service quality and efficiency in loan delivery. The Director of Consumer Lending’s expertise will be invaluable as lending policies are refined, regulatory requirements are navigated, and data analytics and Artificial Intelligence (AI) are utilized to propel our consumer lending operations forward.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Work closely with the consumer lending management team as they engage with key business partners to meet market share and loan production goals and to ensure a competitive consumer lending product offering.
Develop, communicate, execute, and maintain effective strategies to meet market share, sales production, business development, quality, and lead and referral management goals. Ensure a high degree of personal ownership and accountability is felt by all team members within the span of control.
Understand member and consumer expectations, the employee experience, industry trends, and the competitive landscape to evaluate, refine, and optimize consumer loan solutions.
Continually evaluate sales and service quality by setting, maintaining, and monitoring benchmarks to measure efficiency, accuracy, and leverage current technology systems and processes.
Contribute to the development and maintenance of incentive compensation programs in close partnership with the consumer lending management team.
Develop and implement individual and departmental performance metrics. Ensure that individual and team performance tracking, reporting, feedback, and celebration occur.
Ensure a high degree of operational excellence with internal controls, regulatory compliance, and audit related matters, providing strategic leadership and guidance to the division.
Ensure that member concerns and complaints are promptly addressed, fulfilling all compliance and regulatory requirements. Maintain member contact documentation for the resolution of escalated member issues.
Communicate inclusively and transparently, aligning work in a manner that reinforces TVFCU’s vision, mission, core values and goals.
Advance the utilization of data and analytics insight as a basis for evidenced-based decision making to improve sales, operations, and the member experience.
Perform other duties as assigned.
EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
Bachelor’s degree in Business Administration, Finance, or related field recommended.
Minimum of 8 years’ experience in consumer lending, with a proven track record of success in a leadership role within a financial institution.
Comprehensive understanding of consumer lending products, regulations, and industry best practices.
Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build consensus.
Demonstrated commitment to continuous improvement and experience using data and analytics to optimize business unit.
Demonstrated proficiency in strategic planning, financial analysis, and risk management.
Experience with loan origination and servicing systems, as well as data analytics tools, preferred.
Ability to remain current with industry and consumer marketplace.
Excellent written and verbal communication skills as demonstrated by the ability to write clear, concise documentation, memos, and email, and facilitate staff meetings and give presentations.
Relevant professional certifications (e.g., Certified Credit Union Executive (CCUE), Certified Lending Professional (CLP)) a plus.
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
Criminal background check and drug screening.
Pre-employment credit check required
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.
