Job Description:

Hilton New York Midtown is looking for a temporary Customer Service Agent to join our team. It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway. Stop by the theater and transportation desk for tips, tickets, and travel in and around the city.

Shift Pattern: Full availability is needed for this role.

Pay Rate: $30.02 - $40.03 / hour

What will I be doing?

As a Customer Service Agent, you would be responsible for answering and acting on calls from internal and external guests, logging and coordinating guest needs and requests, as well as dispatching work orders to appropriate departments and/or staff members. The ideal candidate will be expected to follow up, expedite work, and close out requests in multiple complex computer systems, provide prompt, courteous, and efficient service following Hilton's high standards of service.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Promptly answer the telephone using positive and clear English communication. Listen to requests, probe for accurate information, and follow up with appropriate action.
• Listen and extend assistance to resolve guest requests and issues such as price conflicts, heating and cooling issues, general front office, reservations, engineering and housekeeping requests, etc. Remain calm and alert, especially during emergencies and heavy hotel activity.
• Respond to guest and employee requests for repairs by entering work orders into a moderately complex computer system. Calls must be dispatched and monitored so they are completed promptly.
• Use all available supplies, knowledge, experience, tools, systems, and information to ensure completion and guest satisfaction.

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Meaningful Benefits for Your Career and Well Being

We support the well-being and performance of Team Members with industry-leading rewards, recognition, and support to meet their needs:

• Competitive Salary
• Best-In-Class PTO (paid time off)
• Employee Assistance Programs
• Health and Welfare Benefit Plans
• 401(k) + match
• Employee Stock Purchase Plan
• Go Hilton - Team Member Travel Discounts
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*This information is a highlight of the major benefits offered. Wages, retirement and paid time off benefits are specific to your location and position.

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