Position: Call Center Retention Specialist


Location: San Diego, CA


Pay Rate: $21 to $22 per hour


Schedule: On-site. Monday - Friday 8:00 AM to 4:00 PM


Responsibilities


Handle incoming phone calls and emails from existing customers


Implement retention efforts to retain business


Address objections related to account concerns


Resolve customer concerns in a timely manner with the appropriate follow-up


Accurately record information into CRM database


Prepare outgoing correspondence


Demonstrate high-level customer service and professionalism


Meet department call metrics and guidelines


Other duties as assigned


Requirements


1+ years of related retention experience


Strong conflict resolution skills


Excellent communication skills


Previous experience using a CRM database preferred


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.