The Department Supervisor will manage safety, day-to-day installations, customer satisfaction, employee satisfaction, profits, and sales growth of one or more departments.
Responsibilities: Lead the sales effort for the department and continually prospect for new customers. Install, oversee and coordinate production efforts at various industrial and commercial facilities, ensuring all work is performed within customer's operational schedule
Invoice customers, manage billings, track accounts receivable and manage working capital.
Facilitate constant process improvement in the area of production and efficiency in our field labor.
Prospect for leads continually.
Forecast what is to be done on a weekly basis, when, and by whom. Analyze and forecast factors that affect results to maximum efficiency.
Monitor work authorizations (tools, job status reports, etc.).
Day-to-day planning and acquisition of materials and labor necessary to complete tasks at hand. Ensure that customer schedules and deadlines must be adhered to and plant production must resume at or before customer's deadline, to maintain safety and quality standards.
Assure compliance of mandatory weekly/monthly reports, such as safety talks, JHA and BBS documents.
Develop and maintain relationships with customers; ensure high quality service is provided to guarantee repeat sales and favorable recommendations. Take prompt action to resolve any customer complaints.
Complete projects, jobs, and reports effectively.
Be available at customer's request, which may require weekend, and holiday work on a regular basis; shutdowns are often scheduled on major holiday's. Must be able to act/react quickly to customers' demands.
Provide overall leadership to department while acting as a team player; lead by example; provide necessary and frequent communication to direct reports to ensure smooth and efficient operation of department.
Train and mentor electricians, apprentices, and lead people.
Provide personnel development plans, monitoring, coaching, feedback, & growth opportunities to your direct reports.
Participate in employee continuing education-house or through outside programs.
