South Western Communications


South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.






Title: Application Specialist

Reports To: Director of Managed Services

Class: Full-Time

Type: Salaried, Exempt with full benefit package including 401K



Description of Duties: The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications.
Duties include, but are not limited to:
1. Train customers (end users and administrators) on using all systems (education & healthcare) installed by SWC at the customer's location.
2. Coordinate training with customers. (Includes on-site, virtual, and digital experiences)
3. Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased.
4. Work closely with the assigned analysts and technicians to ensure correct system operation through thorough testing.
5. Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary.
6. Ensure the customer understands how to obtain service and support postimplementation.
7. Present a positive attitude and self-assured image to the community on behalf of SWC.
8. All other duties assigned
Travel obligations include, but are not limited to:
1. Day travel to greater Atlanta locations.
2. Overnight travel to Kansas, Missouri, Indiana, Illinois, Kentucky, Tennessee, and Georgia locations.



Administrative responsibilities include, but are not limited to:
1. Adhere to Application Specialist role standards and processes.
2. Documentation of types of training required and completed training sessions.
3. Documentation of support provided to customers.
4. Maintain records of projected and actual training hours to evaluate continuous improvement in the training process.



Education/Experience: BS or AS degree in Business Administration / Education / Nursing Desirable



Experience: Prior "Process Improvement Training" (e.g. Lean-Sigma) Clinical IS Experience Clinical Informatics Nursing Education Training



Skills:

1. Detailed-oriented with creative aptitude and passion for training and customer service.
2. Strong client-facing and communication skills.
3. Advanced troubleshooting, multi-tasking skills, and time management skills.
4. Ability to effectively present and disseminate technical information to diverse groups.
5. Ability to learn in both an organized classroom environment and individually.
6. Ability to continuously learn new technologies and have a technical curiosity.
7. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions.



Physical, Mental, and Environmental Requirements:

1. Employees must stand, walk, climb, sit, and use their hands and fingers.
2. Some lifting of objects up to fifty pounds is required.
3. Reaching, grasping, and carrying activities are also required.
4. The noise level in the work environment is usually moderate.
5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer.

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Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.


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