Senior Credit & Collection Analyst

Charlotte, NC, USA Req #640

Friday, April 26, 2024

Company: Fluid Flow Products

About Us:

Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, "Adding Value to Quality Products," reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.

We sell premium compressed air equipment with captive aftermarket. We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.

Summary

The Senior Credit & Collections Analyst will assist in ensuring that the company receives timely payment for goods and services offered to clients and will manage all credit decisions within their assigned portfolio. This position will also support the AR Shared Services Manager in supervising the daily operation of the department, working with team members to improve their collection results and assist with weekly and monthly reporting.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Review and perform collections for assigned portfolio
• Proactively follow up on large $ invoices
• Follow up on past due accounts and determine root cause
• Find ways to improve the customer's DSO and shorten payment cycle
• Maintain records, collection notes and customer information within P21 system
• Email monthly statements to all customers within assigned portfolio
• Review credit applications and approve credit limits/terms for new accounts
• Review sales orders placed on credit hold
• Evaluate pay history to determine if account needs to be placed on hold or credit limit modified
• Resolve unauthorized deductions and work closely with sales branch to resolve disputes
• Work out repayment plans for past due accounts within policy limits
• Process customer's credit card payments
• Establish strong partnerships with sales branch, cash application and billing teams
• Develop relationship with external customers and be responsive to their requests

• Excellent communication and negotiation skills
• Strong analytical and problem-solving skills
• Proficient in MS Office with a strong proficiency in Excel
• Experience with ERP systems

• Ability to work independently and as part of a team
• Ability to build and maintain relationships with customers
• Excellent organizational skills and attention to detail

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday (8:00 am to 5:00 pm). Occasional evening and weekend work may be required as job duties demand.

Travel

Little travel is expected for this position.

Required Education and Experience

• Bachelor's degree in Finance or Business.
• At least 5 years of experience in B2B credit and collections.
• Previous experience as a team lead or supervising other employees.

• Prior work-related use of advanced excel skills.
• Prior work-related use of Microsoft Office tools.
• Prophet 21 experience preferred
• Avalara sales tax software experience preferred

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No Agencies, Please

Other details

• Pay Type Salary