Job Description:

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Responsible for leading our deployment support team in ensuring successful implementation and post-deployment support for our products and services. The deployment support manager will be responsible for overseeing the deployment process, coordinating with internal teams and partners, and providing ongoing support to ensure smooth transitions and customer satisfaction.

Education & Experience

Required:

• Bachelor's Degree in Healthcare or Business Administration, Management Information or related field; or equivalent background and experience
• U.S. Citizenship
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• Proven experience in deployment management or a similar technical role, with at least 5 years of experience
• Solid understanding of deployment processes, tools, and best practices
• High competency use of MS Office applications including Jira, MS Project, Visio, Excel, PowerPoint, Word, and other modern project management process tools
• Demonstrated large, cross-functional program design and deployment experience

Preferred:
Preferred
• Large, complex Department of Defense cross-functional program/project deployment launches
• Background/experience/assignment working Veteran's Administration and/or Military Health System
• Project Management Professional (PMP) Certification
• Veteran or military family member

Key Responsibilities

• Manage and lead a team of deployment support analysts to ensure timely and successful deployment of products or services.
• Develop and implement deployment strategies, plans, and procedures to meet project requirements and timelines.
• Coordinate with cross-functional teams, including project managers, developers, QA, and vendors, to ensure seamless deployment processes.
• Identify and Execute "Hot Shot" Tiger Team Initiatives.
• Monitor and report deployment metrics and KPIs to track performance, identify trends, and drive continuous improvement.
• Track progress on all ongoing projects (issues, risks, schedule, changes, costs, and scope); provide updates to supervisors, executives and stakeholders as required.
• Conduct post-deployment reviews and evaluations to identify areas for improvement and implement corrective actions.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate it clearly, and draw sound conclusions.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Manages the maintenance of standards, methods and processes for project execution, reporting and communication. Manage the creation of tools that will generate executive briefing and early alert reports related to potential issues. In depth knowledge of PMBOK project management knowledge, processes and skills to understand issues and technologies involved with successful project delivery.

Working Conditions

Working Conditions:

• Must be able to work after normal business hours and weekends as necessary to deliver projects on time
• Must be flexible and able to adapt to change
• Must be available to travel approximately 15% of the time
• Works within a hybrid office and remote home environment
• Extensive desk-side work, meetings, prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

*Annual base salary for Colorado, Hawaii and Washington State residents: Approx. $140,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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