High Point, NC, USA Full time 2024-04-26 R24_0000011254
Job Description
The role of Customer Service is to consistently provide and maintain exceptional service support for all USAG operations while providing timely and accurate information with internal/external collaboration. This role must be able to solve customer's problems and help identify the need for a solution to ensure customer satisfaction while developing and maintaining strong relationships with internal and external customers within our network.
Responsibility
Receive, review and process inquiries in a timely, accurate and professional manner
Simultaneously manage inbound and outbound phone calls and email inquiries
Work with specific suppliers on customer orders and concerns
Capture and maintain accurate information in system
Research and reconcile invoice and credit discrepancies
Review and resolve EDI incoming issues
Performs end of day accounting for stores and investigate balancing discrepancies
Research customer credit variance inquiries
Process and research return claims to vendors
Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores.
Balance Inventory GL Activity and research variances
Always maintain a professional and courteous attitude and relationship with customers.
Be able to critically assess and report issues and opportunities
Other tasks as assigned
Qualifications
High School Diploma or equivalent work experience required.
Must be able to work in a team environment.
Must be self-motivated and detail oriented
Strong analytical and problem-solving skills.
Must have great communication skills.
Must demonstrate professional business etiquette.
Microsoft Office Knowledge comfortable navigating multiplatform IT systems
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
