Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.
About the role:
As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand and resolve Accounts Receivable (AR) issues. You will work as a partner with our customers and sales teams to identify root cause for chronic and singular payment issues. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties throughout the collections process.
What's in it for you:
$45,000 - $58,000 base salary + and benefits package
Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match.
Advancement opportunities within a robust Accounting and Finance team
Up to $5,000/year in tuition reimbursement
We win wherever we go – Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
Manage and report on a portfolio of customer accounts.
Understand TQL’s billing process and provide guidance to customers and sales representatives to help avoid payment issues.
Conduct detailed account research to resolve billing disputes, while documenting and communicating reasons for payment discrepancies.
Maintain excellent customer relations through timely and accurate communication on both internal and external questions while answering external requests for information.
Keeping detailed notes, creating reminders, and annotating follow-up within the financial resolution software
Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies.
Escalating accounts to your supervisor/manager when appropriate
What you need:
Fluent in Spanish and English
5+ years’ experience in billing, accounting and/or finance with higher education, bachelors, associates, some college, certificate preferred but not required.
Strong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management.
Exceptional communication, collaboration, and interpersonal skills
Critical thinking and problem-solving skills with a focus on customer service.
Conflict resolution experience, the ability to work with valued customers while maintaining a professional demeanor
Where you'll be: 6010 Exchange Parkway San Antonio, TX 78238
