Kforce has a client in Santa Clara, CA that is seeking a Network/Telephony Support Technician who will be providing first level support to resolve problems with network/telephony products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors under the guidance of more senior team members.
Responsibilities:
Complete work assignments by following procedures and policies, and using data and resources
Collaborating with others to address business problems
Adhering to established priorities, deadlines, and expectations
Communicating progress and information
Occasionally identifying and recommending ways to address improvement opportunities
Escalating issues or risks as appropriate
Pursues self-development and effective relationships with others by sharing information with coworkers and customers
Listening and responding to performance feedback
Acknowledging strengths and weaknesses
Adapting to and learning from change, difficulties, and feedback
Follows procedures for incident escalation and notification to leadership
Follow standard operating procedures
Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
Supports efforts to analyze and prioritize incoming requests and alerts
Supports troubleshooting efforts in conjunction with customer to identify routine problems
Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor)
Support tracking and documentation of details of problems, status of service requests, and resolutions
Reviews information (e.g., procedures, installation, configuration) related to new technology
REQUIREMENTS:
Associate degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field, or at least 1 year of IT experience, or Microsoft certification such as: A+, MCP, MCSE, etc., related to IT support
Preferred:
Network+ certification
1 year of experience in network/telephony system and user support
1 year of experience configuring, implementing, and supporting network and telephony systems
1 year of experience writing documentation or standard operating procedures related to IT operations and support
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
