ADP is hiring a Global Workforce Management Consultant to join our GlobalView team.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
The Implementation Consultant (IC) role is primary functional and technical liaison between ADP and the client. The IC meets with the client to conduct initial project activities, analyzes existing client systems, interface requirements and critical business issues (CBIs) with a consultative approach. The IC is responsible for development of design documents. The IC provides professional consulting services in the areas of product/service customizations, business process, complex custom reports and special projects as related to implementation effort ensure that accurate requirements are captured.
The IC consults with client on system and service configuration efforts, product adaptation and business best practice solutions in solving the client's CBIs. The IC participates in establishing and monitoring of client implementation schedule and report status to Project Team members. The IC also prepares individual work plans in conjunction with established project milestones in a manner consistent with ADP project standards.
The IC's are expected to independently manage their workload to ensure that they are meeting project timelines and communicating with the client and project team as defined in the Implementation best practices. Perform other related duties as assigned.
COMPETENCY :
Delivering world-class service and satisfaction to all clients -- internal, external, diverse and emerging
Solving day-to-day problems that are inline with ADP's mission, vision, and values
Sharing ideas and information across multiple audiences to drive the business need
Acting in ways that help deliver results in a fast-pace and diverse environment
Collaborating effectively with colleagues and clients to achieve and surpass shared goals
Holding self and other to the highest personal and professional standards.
EDUCATION/CREDENTIALS :
Bachelors degree in a related field or minimum equivalent of two years in education and experience required
Minimum two years communication, leadership and general business training or equivalent preferred
Some formal training or experience in project management is helpful
Industry related certifications including Professional in Human Resources (PHR), Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC) etc. are a plus
Minimum one to two years technical training or equivalent experience in related technologies and/or systems implementations is required.
EXPERIENCE :
Minimum of two to three years of experience working on global projects
Minimum of two years experience as a business analyst, consultant or practitioner in a relevant industry, or with software implementations required
Language skills required are business-proficient English, and at least one other desired language is required
Previous experience presenting face-to-face to a client is required
Some experience conducting training sessions is helpful
Prior experience working independently in a virtual (home shored) setting highly preferred
Work experience or certifications in customer service, business analysis, project management, networking, database usage, SQL desired but not required
Technical training or equivalent experience in related technologies and/or systems implementations is required
Prior experience working with Enterprise eTIME, payroll and/or human resource practices and systems is preferred
Client travel in prior position is helpful.
ESSENTIAL REQUIREMENTS :
Must demonstrate exceptional customer service skills
Must have sound requirements gathering and an analytical approach
Must be successful in addressing client Critical Business Issues (CBI) at the conclusion of the project
Ability to self-manage to deadlines and commitments is required
Must have strong virtual work ethic
Must have excellent verbal and written communication skills
Consultative and collaborative approach is required
Proficient with understanding and applying technical concepts
Able to communicate technical concepts and issues to a non-technical audience
