Job Description:

Overview: Working with the assigned Division clinicians in the Department of Neurology (DON), the incumbent provides clinical care coordination for the Division and does medication prior authorizations. Requires ability to manage patient information confidentially and in compliance with all Hospital requirements. Must have the ability to manage confidential and sensitive matters with discretion and tact and must have a good sense of urgency in order to prioritize the demands of a large and very busy clinical Division.



PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.


Ø This role, manages Epic inbasket messages and telephone calls, including setting up appointments and any tests for office and outpatient consultations.


Ø The role confirms patients appointments, reschedules appointments and ensure the providers schedules are filled.


Ø Has a complete understanding of the appointment (EPIC). Must be able to schedule, cancel, bump, link and reschedule appointments based on based on acuity, urgency, and evolving priority of patient and physician needs.


Ø Assumes responsibility for each telephone message, determining nature and urgency of the call, relaying message to physicians or designate and following through quickly, efficiently and appropriately. Positive interactions with patients are critical, as the individual in this position not only represents the physicians but the department.


Ø Must maintain and manage patient medical records. Must review charts prior to patient appointments checking for test results or reports. Assumes responsibility for obtaining diagnostic reports such as laboratory and radiology results as well as operative notes. Follows up and obtains all missing and outstanding reports and assures timely disposition with full documentation.


Ø Does medication refills and medication prior authorization for patients.


Ø Reviews various forms received, fills them, routes them to the right provider and closes the loop on them.


Ø Requires the ability to work as a team member in the Division. The Administrative Assistant is required to cover for other Administrative Assistants during illness and vacation.


Ø Must be able to complete general office assignments i.e.: typing, faxing, etc.


Ø Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.


Ø Provide cross coverage as needed.


Ø Assist with special projects as directed.


Ø Follow HIPAA guidelines for the management of patient privacy and confidentiality.


Other duties, as assigned.



Qualifications

Level of education required:

• Minimum of a high school diploma or GED.

Work experience required:

• Minimum two years applicable work experience required.


• Some additional training in office systems or other post high school education preferred.

Technical skills required:

• Knowledge of performing medication prior authorizations, practice operations and standards.


• Understanding of procedures including filing, copying, scanning, printing, and faxing.


• Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.


• Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.


• Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.


• Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction.


• System Skills: Ability to type and enter data effectively and at a more advanced level.
  
  
  • Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications.
  
  
  • Intermediate understanding and use of medical terminology.
  
  
  • Intermediate comprehension of billing and fiscal information.
  
  
  • Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
  
  
  
  

EEO Statement

Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Apply Now