Under the direction of the Administrative Manager, the Medical Assistant II is responsible for assisting the physician with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with her/his training and skills. His/her primary role is to assure efficient patient flow through the office; to maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Clinical Responsibilities
Utilize two appropriate patient identification methods for each patient in compliance with regulations
Review the daily schedule of patients and facilitate efficient patient flow
Assist with patient intake process
Perform vital signs assessment
Implement wound care under direct supervision of MD/PA
Assist with preparing patient for procedures
Perform selected procedures including Suture/staple removal
Assist the physician in reporting normal test results to patients including follow-up
Assist the physician in coordinating all appropriate care in other settings such as visiting nurse visits, home agencies, hospice, home IV infusions, etc.
Maintain a clean, uncluttered atmosphere for patient care. Disinfect and prepare clinic rooms before and after each patient visit and conduct clinic in a hygienic manner in keeping with infection control guidelines.
Administrative Tasks
Evaluate and coordinate the response to telephone calls from patients for advice or questions
Ensure appropriate stocking of all examination rooms with supplies, requisitions and all materials necessary for efficient patient care.
Assist with supporting special projects & departmental initiatives
Coordinate practice activities with physician to insure appropriate level and quality of services including maintaining supplies of medications, vaccines, and equipment
Prepare patient Records/ Charts and retrieve imaging in a proactive way so that all imaging and records on available prior to the start of each clinic day.
Schedule follow-up tests (i.e. MRI, Ultrasound, etc...) as directed by MD/PA
Other duties as assigned by the Administrative manager and/or providers
Quality and Patient Safety
Report any actual or anticipated quality and safety concern via the hospital's safety reporting system and/or to supervisor
Participate in all quality assurance activities of the practice with respect to patient care
Recognize the patient is the center of all care and comply with all patient safety regulations to ensure the highest standard of care
SKILLS/ABILITIES:
Clinical Skills Requirements
Patient vital sign assessment
Ability to use scale and measure patient height & weight
Ability to remove sutures/staples
Basic wound care knowledge
Technical Skills Requirements
Keeping current and knowledgeable with all Partner's applications in use by the hiring practice which may include the following programs:
Epic
Radiology Entry Order
Patient tracking
Staying up to date with all application training and requirements as indicated by your Administrative Manager
Communication & Teamwork skills Requirements
Ability to work as part of a collaborative healthcare team
Acting in a respectful manner toward patients & colleagues
Communicates effectively, verbally and in writing
Demonstrates excellent interpersonal skills
Other
Demonstrates organizational skills and flexibility
Reviews in detail, agrees & complies to the Orthopedic Supplemental Personnel Policies
WORKING CONDITIONS:
The MA II will work in an outpatient clinic assisting patients and physicians. Some bending, lifting, walking and sitting is involved.
Qualifications
LICENSES, CERTIFICATIONS:
Graduate of a certified Medical Assistance training program preferred.
EDUCATION:
High School Diploma or GED Required
EXPERIENCE:
Must have at least 1 year of practical experience
EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
