The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Visa sponsorship not available.


Our client is seeking a Solution Architect in Utah, US.



Role Description


A successful Solution Architect at company will carry a diverse skill set encompassing technical proficiency, stakeholder and client engagement, problem-solving, adaptability, and leadership. You will have a strong desire to develop a deep understanding of company software architecture, coupled with strong interpersonal skills and the ability to adeptly navigate challenges, foster collaboration, and drive project success, ultimately facilitating the successful deployment and integration of company into client operations.


•Requirements Gathering:


Collaborate with clients to understand their business needs, challenges, and objectives. They conduct thorough requirements gathering sessions, workshops, and interviews to capture essential requirements and translate them into actionable insights.


•Solution Design
-
Using the collected requirements, determine the most suitable platform features within the out-of-the-box (OOTB) system, utilizing their proficiency in the platform's functionalities, configurations, and integrations. This process aims to develop a solution design that is tailored to the client's business objectives, potentially encompassing the creation of processes, workflows, and data models in partnership with the Solution Architect and Implementation Lead.
Oversee the establishment of standardized configurations and preferences that align with the organization's requirements including the definition of default settings for various components of the platform, such as general settings, break types, KPI components/ Dashboards, People Settings, Metadata Types/ Layouts, user permissions, and other application configurations.


•Custom Requirements & Prioritization


Validate customer functional requirements discovered in the sales process through discovery workshops and informational sessions with operational stakeholders.
Identification of new custom functional requirements in the solution design phase.
Engage the Product Team to solution and design custom work in line with customer's requirements and project timelines.
Present custom requirements to Prioritization Committee for approval.
Advocate for clients with our product teams, influence roadmap decisions, and suggest product improvements.


•Change Management


Manage organizational change and ensuring successful adoption of the new software solution by developing change management strategies, communicate changes effectively to stakeholders, and provide support to minimize resistance and promote user adoption.
Work closely with the implementation team to identify potential barriers to adoption and develop strategies to overcome them, ensuring a smooth transition to the new software.


•Technical Collaboration:


Collaborate closely with technical teams to ensure that the solution design is technically feasible, aligned with best practices, and optimized for the platform's capabilities.


•Client Engagement and Communication:
-
Maintain clear communication channels, address client concerns, and provide regular updates on the project's progress. Ensure that the client's expectations are managed effectively and that any changes or adjustments are communicated promptly.
Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process



SKILLS & REQUIREMENTS


•Bachelor's degree in Business, IT, Marketing, or a related field.
•Proven experience in Solution Architecture/Consulting or strategic alliances, within the technology or software industry.
•Deep understanding of the QSR industry, including its dynamics, key players, and emerging trends.
• Strong interpersonal skills and the ability to communicate effectively with clients to understand their requirements, address concerns, and ensure satisfaction throughout the implementation process.
• Experience conducting requirements gathering sessions, workshops, and interviews.
• Proven ability to translate client requirements into actionable solutions, leveraging product's features and functionalities to create tailored solutions that align with client objectives.
• Strong analytical and problem-solving skills for identifying and addressing challenges that arise during the implementation process, ensuring successful deployment and integrations.
• Ability to provide feedback on solution effectiveness and advocate for necessary adjustments or enhancements.
•Experience in change management strategies to support successful software adoption.
•Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
•Self-motivated, proactive, and able to work independently with minimal supervision.
•Travel will be required to meet with Customers and attend industry events.
•Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment



Benefits/Other Compensation:


Medical, Dental, Life Insurance, 401K.



Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


#LI-DNI
#1161141 - Ross Fishbein