The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Visa sponsorship not available.


Our client is seeking a Business Analyst ( SF/Net Zero Cloud) in Atlanta GA.


Role Description


A system analyst needs a solid understanding of the organization's business. They must have solid salesforce.com knowledge and experience with systems architecture and ability to design scalable performance-driven solutions. Most importantly they should be proactive, organized and logical.


Create and Manage Changes to the System -
• Manage system changes without interruption to the user.
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
• Gather requirements from end users.
• Manage the change control process when appropriate.
• Manage all processes that impact / relate to Salesforce.com.
• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
• Create custom objects when necessary.
• Handle on-going customization/ alteration of Salesforce.com.
• Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
• Create new reporting capabilities and respond to ad hoc reporting requests as needed.
• Provide support functions as needed.
• Provide sales and financial data to company executives.
Maintain System, Security and Integrity -
• Update salesforce.com hierarchy and territories in response to personnel changes.
• Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
• Grant/ remove and maintain user licenses.
• Maintain security including sharing rules and security levels.
• Design, Create and maintain user roles, profiles and hierarchies.
User Assistance, Training, Adoption and Satisfaction -
• Create and administer training to existing or new users/groups.
• Provide one to one training to end users on an on-going basis.
• Expand use of Salesforce.com - attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
• Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.
• Communicate regularly with user base regarding new features, enhancements and changes to the system.
• Monitor usage and mentor users/groups needing assistance.
• Be the company SME on Salesforce.com.
Process Creation, Documentation and Maintenance -
• Document company processes and workflows.
• Develop process documentation and field maps.
• Create new processes and associated reporting.
Data Quality, Migration and Maintenance -
• Assist with migration from older systems/processes into Salesforce.com.
• Import data as appropriate.
• Monitor and manage exception logs for back-end system integration with SFDC.
• Ensure data integrity by performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
Report and Dashboard Creation and Maintenance -
• Create and maintain dashboards.
• Create and maintain reports including folder maintenance.
• Develop complex, macro driven reports to summarize system information for Senior Management.
• Build and manage report folders for reps to improve sales efficiency.


Skills & Requirements


Top 3-5 Requirements
• 6+ years of end to end implementation experience supporting the Salesforce Sales and Service Cloud in actual projects.
• 2+ years of experience supporting the Net Zero Cloud.
• Salesforce.com certification is required.
• Approx 5 years Salesforce Admin experience
• Training/Documentation experience
• Agile experience


Top 3-5 Plus Skills
• Net Zero Cloud certification is preferred.
• Advanced Certified Admin is a big plus
• Analytics like: SF CRM or Tableau
• CPQ
• Agile/Scrum
• BS Degree or commensurate experience


Benefits/Other Compensation:


Job Sizzle: 4-5 medical plans to choose from all PPO, FSA, 401k up to 7%, many choices for the 20,000 employees


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1161218 - Ken Remy