Job Description:

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Guest Relations Attendant to join the Guest Services Team at the Ho'olei Villas !

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

• Classification: Part-Time
• Shift: Various - must have availability to work weekends, weekdays, and holidays.

Want to learn more? Hotel Website , Facebook , Instagram , YouTube

What will I be doing?

As a Guest Relations Attendant, you will serve as the goodwill ambassador for Ho'olei at Grand Wailea and Maui . Build relationships and create value for all guests. Acknowledge guest differences and cater to special needs. Be visible to guests and staff and be knowledgeable about the property, amenities and services offered to Ho'olei at Grand Wailea guests. Serve as first responder to guest requests, issue resolution and shuttle services. Specifically, this includes but is not limited to:

• Assist the shuttle drives with transportation to and from Ho'olei and Grand Wailea. Serve as shuttle driver available to guests within the Ho'olei development and between Ho'olei and the Grand Wailea Resort.
• Assist with welcoming guest to the property, escort and familiarize new arrivals to the property as well as completing the check-in process.
• Assist with guest experience around recreation complex including pool area and fitness center. Keep recreation area clean and stocked. Clear dirty towels off the pool deck and lounges. Refill water stations and supplies around the recreation complex. Remove trash from pool area and organize chairs and cushions to create an organized deck area. Restock pool towels. Check locker room facilities and fitness center on a regularbasis.
• Collect and deliver guest requested items (might involve off property runs to gather the necessary items in time sensitive situations).
• Assist with all guest requests including luggage, grocery delivery, and provide introduction to guest's unit.
• Assist with housekeeping deliveries and releasing, inspectingand basic but not limited to housekeeping / engineering functions.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

Pay Rate: The hourly rate is $23.50 per hour and is based on applicable and specialized experience and location.

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