As the Customer Support Technician, you will be responsible for supporting all technology hardware and software systems.
Job Description
We are looking for a Customer Support Technician to support all technology hardware and software systems. This position will be full-time and onsite.
What You'll Do
Responsible for supporting all technology hardware and software systems in our enterprise environment
Provide in-person and remote technical support to our customers
Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources
Provide top-tier service and support with clear and concise communication and follow through
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM)
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Participate in after-hours (evening & weekend) on-call rotation
Travel to remote locations to provide support, as needed
Perform other duties as assigned
Ability to lift 50 pounds
What You'll Need
Required:
6 months to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills
High school diploma or equivalent; additional certifications or relevant education is a plus
Ability to learn new systems and software in a fast-paced environment
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change
Ability to manage multiple priorities and work independently or as part of a team
Capacity to perform in high-pressure situations, with strong organizational and time-management skills
Preferred:
IT Enterprise experience is preferred
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
