Job ID: 496527

Non-Exempt

National Pipe & Plastics, a CRH company, is one of North America's largest PVC pipe producers, serving the water and energy markets from two east coast locations in Endicott, NY, and Greensboro, NC. But we're more than just a manufacturer. Our long history of exceptional customer service and product quality enables us to be a trusted and strategic solutions partner to engineers, contractors, distributors, specifiers, and more. As part of the CRH Infrastructure Products business, we are leading the industry with innovative, sustainable solutions with a safety-first mindset.

Job Description

This person will be responsible for promptly addressing customer inquiries; providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs.

Position Functions and Tasks

The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.

Duties

• Process and support customers' orders and inquiries related to their dedicated market


• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service


• Inform customers of the status of their orders, advising them of any changes


• Comply with company attendance standards


• Coordinate effectively with transportation, planning, engineering and sales


• Basic understanding of processing EDI orders


• Working with customers to create return authorizations

Characteristics of the Successful Candidate

• Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style


• Effective Team Player with the ability to work independently


• Energetic, able to provide and receive feedback


• A willingness to take instruction and be accountable for their duties


• Skilled user in MS Office programs (Salesforce a plus)


• Customer focused; dedicated to meeting the expectations of internal and external customers


• Able to organize and prioritize work in an effective manner


• Able to deal with client escalations in a respectful and effective manner


• Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.

Requirements

• 2 years Customer Service in an office environment


• Experience working in manufacturing or logistics is preferred


• Excellent interpersonal and oral/written communication


• Comfortable user of excel


• Detail oriented, with the ability to multi-task


• Demonstrated ability to work calmly in a fast-paced team environment


• Willing to be adaptable & flexible in our ever-changing work environment

Compensation

• Hourly $20 - $25 per hour

What CRH Offers You

• Highly competitive base pay


• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link .