If you have a passion for assisting individuals in a healthcare setting and possess strong BILINGUAL communication skills, Ultimate Staffing has a position for you! We are currently seeking Bilingual Patient Services Representatives for various locations throughout Houston.
JOB SUMMARY
Provide exceptional customer service to patients and facilitating efficient communication between healthcare professionals.
DUTIES AND RESPONSIBILITIES
Patient Interaction:
Answer and manage inbound and outbound calls with professionalism, empathy, and a patient-centric approach.
Provide accurate and timely information regarding medical services, appointments, and general inquiries.
Appointment Scheduling:
Efficiently schedule and confirm patient appointments using the designated scheduling system.
Documentation and Record Keeping:
Maintain accurate and confidential patient records during and after each interaction.
Insurance Assistance:
Assist patients with insurance-related queries, including verification, pre-authorizations, and billing inquiries.
Communication Coordination:
Route calls to the appropriate healthcare professionals or departments based on the nature of the inquiry.
Adherence to Protocols:
Follow safety standards and regulations to ensure a secure and compliant call center environment.
REQUIREMENTS
Bilingual (fluency in speaking Spanish) REQUIRED
Proven experience in a call center or customer service role, preferably within a medical or healthcare setting.
Strong communication skills with the ability to convey complex medical information clearly and concisely.
Familiarity with medical terminology and procedures.
Ability to handle a high volume of calls in a fast-paced environment with efficiency and accuracy.
Empathetic and patient-focused approach when dealing with inquiries and concerns.
Basic computer skills and proficiency in relevant software applications.
Ability to maintain confidentiality and adhere to HIPAA regulations.
Experience with Epic electronic medical records system preferred
Other duties as assigned
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
