The Front Office Specialist WES is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.
Schedule:Full Time
Shift: Day Shift
Level: 6+ years of experience
Success Profile Find out what it takes to succeed as a Front Office Specialist WES:
Collaborative
Time Efficient
Organized
Critical Thinker
Attention to Detail
Compassionate
Benefits that Reflect Your Contributions
Your Pay A compensation program designed for fair and equitable pay.
Your Future Secure your future with plans that also include an employer match. Plans and guidance for the future.
Your Wellness Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.
Your Joy Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.
Job Details
Facility: North Fulton Hospital
Job Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, and/or administrative functions that support the department's operations. The FOS is an important team member in achieving patient experience, employee engagement, and department function. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various patients and team members. Core Responsibilities and Essential Functions: Customer Service: a. to support our values and principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate, handling non-clinical processes, and scheduling patient appointments as requested. c. Communicating quickly and often with patients, if there is a delay or wait for patient care. d. Working with both clinical staff and providers in a team approach. e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long 45% Operations/Revenue Cycle: a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. b. Provide Information to patients with regard to payment. c. Schedule appointments for patients; provide reminders. 45% Administrative: *Handling administrative needs of department such as meeting scheduling, calendar management *Maintaining and ordering office supplies as needed - Other duties as assigned by management. 10% Required Minimum Education: High school diploma or equivalent. Required Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.
Additional License(s) and Certification(s): Required Minimum Experience: Minimum 1 year 1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required Required Minimum Skills: Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.
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Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.
Our Mission To enhance the health and well-being of every person we serve.
Our Vision Deliver worldclass health care to every person, every time.
