The Restaurant Assistant Manager sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Restaurant Assistant Manager is responsible for assisting the Restaurant Manager and Restaurant GM in directing and managing the Food and Beverage function for our restaurant 312 an Italian Fine Dining establishment. Maintaining the restaurant quality in service standards as well as driving profits. In this role, the Restaurant Assistant Manager is expected to participate in the management restaurant front of house staffing, inventory, and execution of daily restaurant operations for the hotel. Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company's revenue and profitability goals and objectives. The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders.
Job Description
Assist in coordinating, planning, preparing, and executing food and beverage to the highest standards in food and beverage outlets and functions within the hotel. Follow up on guest feedback.
Assist in hiring and training all Food and Beverage employees.
Ensure all Sonesta safety and sanitation standards are adhered to; this includes all local liquor and food safety regulations.
Thorough knowledge of all food and beverage offerings. Coordinate with Restaurant Chef on daily menus and educate the team.
Ability to work all Front Of House positions if needed
Visibly work the floor to ensure flawless execution and handle all complaints.
Inspect room and tables for proper set-up and cleanliness.
Maintain high standards of personal appearance and grooming
Ensure all opening and closing duties for staff are completed before service starts or shift ends, and staff sign out.
Perform other duties as requested by management.
Strategy and Planning:
Assist in managing all aspects of the food and beverage service department.
Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Coordinate details of upcoming special functions within the hotel.
Managing your Team:
Conduct pre-shift meetings with staff and review all information pertinent to the day's business.
Ensure employees are treated fairly and equitably.
Coach team by providing specific feedback to improve knowledge, skills, and performance.
Establish and maintain open, collaborative relationships with direct reports and the entire food & Beverage team.
Leading with Passion:
Utilize and collaborate with resources across different departments.
Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
Focus on the mission and well-being of the department, hotel, and company.
Lead by example and operate with integrity and respect.
Inspire your team to embrace and demonstrate Sonesta's core values and guest service
Additional Job Description
Consistently review restaurant operations to identify any problems, concerns and opportunities for improvement
Manage with integrity and knowledge to promote the culture and beliefs of Sonesta
Provide coaching and feedback to team members and assess performance on an ongoing basis
Create a positive customer experience by delivering a high level of service and ensuring all team members engage in conversations with customers to understand their needs and exceed their expectations
Proficient in Microsoft Word, Excel, and Outlook.
Communicate effectively to ensure that excellent operations are consistently achieved
Establish and maintain effective working vendor relationships
Extensive knowledge of beer, wine, and liquor as well as the ordering process associated to keep proper inventory par levels
Deliver quality results in financial performance by proactively driving sales and managing financials to meet the bottom-line revenue goals
Train and coach staff in customer service principles and practices
Establish and delegate work duties in each area utilizing guidelines and check lists
Follow Sonesta operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all team members and customers
Lead a positive team environment by recognizing and reinforcing individual and team accomplishments
Train, develop, and manage Front of House team members
Reward and express genuine appreciation of your team's valuable hard work and tenure.
Assist with scheduling, expense tracking, labor management, and end of month beverage inventory
Team building and interpersonal skills
Ability to use discretion in providing direction to others
Ability to lead a team and communicate efficiently, both verbally and in writing
Must thrive in a fast-paced work environment
Must have a strong work ethic and accountability
Exceptional time management and organization skills
Ability to provide exceptional customer service that exceeds expectations
Willingness and ability to work nights, weekends, and holidays
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
