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The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Sr. Desktop Support Specialist. The Senior Desktop Support Specialist provides technical and user support for moderately complex computing environment, related to clinical and business applications and operating systems, to ensure enterprise-wide networks and peripherals are functioning properly. This employee collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.

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  Maintains a troubleshooting tracking log ensuring timely resolution of problems.

  
  


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  Investigates and resolves user software and hardware problems.

  
  


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  Provides front end support and maintenance of the applications and modules used within the organization.

  
  


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  Assists with developing user training materials and may train users on software and hardware or recommend outside contractors to provide training.

  
  


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  Supports the design and system configuration for dedicated specialty portals and email accounts.

  
  


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  Serves as generalist responsible for providing broad range of user support services.

  
  


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  Answers questions, applying knowledge of software, hardware, and procedures.

  
  


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  Talks to programmers to explain software errors or to recommend changes to programs.

  
  


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  Calls software and hardware vendors to request service regarding defective products.

  
  


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  Configures, installs, maintains and upgrades server applications and hardware.

  
  


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  Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).

  
  


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  May leads team members on projects and resolution of issues.

  
  


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  Assist with projects and communicates status to management.

  
  


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  Adheres to University and unit-level policies and procedures and safeguards University assets.

  
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

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  Associate's degree in relevant field

  
  


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  Minimum 4 years of relevant experience

  
  


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  Skill in completing assignments accurately and with attention to detail.

  
  


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  Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

  
  


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  Ability to process and handle confidential information with discretion.

  
  


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  Ability to work evenings, nights, and weekends as necessary.

  
  


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  Commitment to the University's core values.

  
  


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  Ability to work independently and/or in a collaborative environment.

  
  


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  Proficiency in computer software (i.e. Microsoft Office).

  
  

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.