Posted in Other 11 days ago.
Location: Philadelphia, Pennsylvania
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Job Responsibilities
Oversee operations of Penn Parking Services (approximately 4,200 parking spaces within 7 secured parking garages and 13 surface lots).
Hire, train, supervise, and evaluate two direct reports. Indirectly supervise office administrative staff, Parking Supervisors (non-union), as well as Parking Attendants and Hard Surface Custodians (union).
Optimize revenue from Parking via automation, increasing use of technology, maximizing transient parking rates, marketing, revenue control procedures, and increased parking space utilization rates.
Provide direct oversight to permit and transient parking, special event requests, customer inquiries, accounts receivable, and billing. Thoroughly reconcile operational, systematic, and financial transactions to maximize revenue.
Contribute to an employee and labor relations environment that is productive and positive.
Ensure all parking assets (equipment, technology, property, etc.) are properly maintained and updated by developing relationships with internal departments and outside vendors. Responsible for cost controls in these areas.
With support from Operations staff, coordinate and supervise snow removal efforts for Penn Parking using industry-standard guidelines and close partnership with internal partners including Facilities, Grounds, and Public Safety. Advise Senior Director during all weather-related events which may or may not impact service.
Plan and manage parking support for campus special events (annual Penn Relays, Commencement, Move-In, Move-Out, sporting events, etc.). Represent the department and divisional in all University-wide planning events which require parking.
Provide exceptional customer service via direct correspondence with all levels of University and Health System management, staff and students.
Prepare department budget and continually review and control expenditures. Responsible for administration of assigned budget and advisement on multi-year capital planning budgets.
Prepare strategy and balanced scorecard objectives alongside key performance indicators for monthly and quarterly divisional reports.
Other duties/responsibilities as assigned.
Qualifications:
Bachelor's degree and 5 years to 7 years of relevant experience, or an equivalent combination of education and experience, are required. Advanced degree in business management is an advantage.
Substantial demonstrated operational management experience in a complex 7-day operation, preferably in the parking business.
Experience in project management, preferably of facility upkeep and renovation.
Experience reviewing budgets, generating and managing expenditures required.
Experience supervising and developing customer service staff (preferably unionized staff) required.
Demonstrated experience planning and managing services in support of special events.
Strong organizational, analytical & problem-solving skills.
Excellent interpersonal and communication skills, including a track record of effective people and change management.
Demonstrated track record of showing initiative and judgment with ability to thrive in a collaborative environment.
Leadership skills enabling candidate to elicit high level of coordinated support from project stakeholders.
Valid US driver's license.
Ability to work flexible hours including some evenings and weekends to support business needs.
This role is essential in ensuring operational continuity on campus regardless of weather conditions. As such, in events of inclement weather and normal campus operations are suspended, there may still be a requirement to be on campus actively managing the Parking team to ensure accessible parking for other Essential staff who rely on Parking services.
About Penn Parking Services
Penn Parking and Commuter Services deliver a wide selection of essential services to the Penn Community. The departments are dedicated to providing superior service that offers safe, convenient, sustainable, and accessible options to those who come to this world-renown institution to work, study, and visit. Flexible parking permit options meet the requirements of commuters who work at the University while visitors to this attractive urban campus will find a range of parking lots and garages conveniently located near their final destination.
For more information on the university's Parking Services visit: Penn Transportation & Parking (upenn.edu)
About the Division of Business Services
The Business Service Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD's mission is to provide high-quality service in a fiscally responsible manner. Currently, the Division is focused on three major initiatives:
Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels.
Driving productivity for the Division and its customers through the better use of technology.
Enhancing service offerings through upgrades and expansions of facilities.
For more information on BSD visit: Home | Business Services (upenn.edu)
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