A Field Supervisor is responsible for performing supervisory duties in his service region, leading a team responsible for performing start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mechanical repairs and modifications. The supervisor is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The supervisor will provide technical expertise, safety leadership and accountability for all installed projects, technical support, and T&M work.
RESPONSIBILITIES
Supervise, train and assist other field service technicians while being responsible for all aspects of field service work in the area.
Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
Supervise large projects requiring specialized skills such as acceptance tests, commissioning of larger substations, supervising "turnkey" projects, detailed power survey and other types of electrical consultation.
Instrumental in developing tests and inspections in new areas of field services.
Perform job estimating, proposal preparation, fieldwork, scheduling, reports and billing.
Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
Actively involved client interface and business development activities.
Responsible for registering Area associates for training needed to progress in the job progression.
Oversee and schedule all OJT requirements of Area associates to complete training.
Provides guidance to others on complicated situations
Maintain certifications per Job Progression table
Assist in development of Safety and Quality procedures/guidelines
Provide accurate and timely reporting according to company guidelines
Timecards, expense reports, mileage reports, ticket closure, forms et al.
Maintain individual inventory in accordance with company policy
Maintain company property according to company policies
Vehicle, credit cards, PPE, test equipment, laptop, et al.
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer for where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required
In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
Ability to:
Conduct themselves in a high degree of professionalism, and of service delivery
Ability to handle stressful situations and provide a calming effect to customer
High level of diplomacy when interacting with internal and external customers
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Maintain productive utilization rate according to company guidelines
Enforce company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, electronic communications, et al.
Supervisory Responsibilities
8-10 Service Center Field Technicians (FT's)
QUALIFICATIONS
Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience OR High school education or equivalent and ten years minimum same or similar work experience.
Possess a working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
Strong knowledge of the National Electrical Code and various industry standards, such as OSHA and NFPA.
Provide on-site customer consultation, must be able to present themselves as an expert in the field
Expert analytical, problem-solving, and communication skills (verbal and written) required.
Able to manage customer expectations during stressful situations
A high degree of communication, supervisory, organizational and management skills are required
Valid driver's license is required
Must be able to read and interpret electrical line diagrams and blueprints
Ability to summarize and report all work related tasks performed
Ability to give technical assistance via the telephone to customers on a regular basis
Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
Must have ability to regularly lift at least 50 pounds
Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Strong computer skills including editing, formatting, and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
Foster a Customer-First Mindset
PHYSICAL & ENVIRONMENTAL DEMANDS
Medium Lifting (30 Ibs. - 45 Ibs.)
Heavy Lifting (over 50 Ibs.)
Frequent Standing
Frequent kneeling / crawling / stooping
Frequent bending / twisting
Frequent climbing (stairs, ladders)
Frequent driving (car, van, truck
Noise Level (Medium / High need to shout to be heard)
Working around moving machinery (fork-lifts, tractors)
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
The anticipated salary range for this role in the Colorado locality is between $80,000 to $100,000 per year (based on a 40-hour work week) - salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process. The estimated deadline to submit an application for this role is by June 15, 2024, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly.