The work we do matters!




Hiring Agency:

Administrative Services - Agency 65



Location:

Lincoln Job Posting



Hiring Rate:

$29.056



Classification Salary Range:

$29.06 - $42.83



Job Posting:

JR2024-00005709 IT INFRAS SUP ANALYST/SR (Open)



Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
05-10-2024



Job Description:

Under limited supervision, independently performs a variety of work related to the planning, design, and utilization of an enterprise-wide data and switch connected State government/statewide network. Work involves analyzing, design, configuration, deployment, testing and troubleshooting the network. May provide evaluation of vendor products, and coordinates short and long-range network solutions and architecture, ensures network standards are met. The IT Infrastructure Support Analyst/Senior is responsible to make standards known, interpret standards, and ensure that network standards are met; May supervise or lead other technical or analyst workers as needed; performs related work as assigned.



Job duties



This is the third classification level of network services class series for positions assigned to the IT Infrastructure Support section of the Office of the Chief Information Officer or the Educational Telecommunications Commission. Positions in this class serve as an advanced expert analyst for a portion of a State government/statewide data and switch connected communication networks, serves as a technical expert on system operations and issues, and independently performs difficult planning, development, coordination, and operational work. Positions will consult and advise state government entities and political subdivisions on network issues. Positions will design and implement communication systems, evaluate and select equipment and software, and supervise installation of expansions. The IT Infrastructure Support Analyst/Senior is responsible to make standards known, interpret standards, and ensure that standard compliance exists. Positions in this class may supervise or lead other analysts or technicians. Examples of Work (A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned.) Network Support • Manages and monitors network upgrade installations and maintenance to ensure continued access to state facilities. Meets with vendors for product analysis. Performs on-site station reviews of network components. Consults with clients by answering technical, operational or policy questions. Makes recommendations to resolve customer concerns. Arranges maintenance services, troubleshoots problems, and oversees outside contractors. Coordinates activities with vendors, clients, and contractors. • Installs and reconfigures state-wide communications systems to optimize network performance. Diagnoses and resolves network and system problems. Resolves problems and takes actions to solve short-term problems while considering long-term and state-wide network impact. • Monitors, maintains, and oversees communication services and facilities for state agencies. • Plans, designs, schedules, and coordinates local and remote site preparation for equipment installation. Participates in site reviews. Conducts follow-up reviews to ensure work performed is in compliance with schedules and/or specifications. • Coordinates installation and maintenance of communications equipment*, facilities, and services. System Administration • Serves as a consultant and/or troubleshooter to clients in addressing their operational and technical needs. Answers questions regarding communications problems or network capabilities. Trains • clients on proper use and operation of new or upgraded products. Consults with clients to determine system needs and interests. Provides technical support to other agency network administrators. • Develops management procedures for installation of communications equipment*. • Consults, implements and explains policies, procedures and standards for communications equipment* installation projects or specific components (e.g. wiring standards, communications protocol, industry standards for cable and data) in compliance with those used for all state facilities. • Schedules work of staff and contractors for communications equipment* installation projects or specific components.



Requirements/Qualifications:




Minimum Qualifications: Associate degree in computer science and three years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-foryear basis.



Preferred Qualifications: Knowledge of Enterprise Network, Layer 2 Switch Connectivity, and RADIUS In-depth working knowledge of network Switch communications Cisco and/or Juniper Network certifications



Other: This position requires travel. As such, the incumbent must be able to present a valid driver's license or another form of reliable transportation.


Regular and reliable attendance is required.



Knowledge, Skills and Abilities



software infrastructure and other operational components; applicable standards and procedures regarding communication network/system installation and related documentation Ability to: conduct studies of communications systems or components and make recommendations; develop and implement operational and training procedures concerning communications systems. Supervise/lead and train other technical or analytical workers; develop and evaluate employees; plan, install, diagnose, and repair communications equipment and systems used by the agency; interpret and apply the laws and regulations of the communications industry; plan, schedule, and coordinate work assignments of other workers


BENEFITS


Below are a list of benefits we offer!


• 13 paid holidays


• Vacation and sick leave that begin accruing immediately


• Military leave


• 156% (that's not a typo!) state-matched retirement


• Tuition reimbursement


• Employee assistance program


• 79% employer paid health insurance plans


• Dental and vision insurance plans


• Employer-paid $20,000 life insurance policy


• Public Service Loan Forgiveness Program (PSLF) through the Federal government


• Wide variety and availability of career advancement as the largest and most diverse employer in the State


• Opportunity to be part of meaningful work and make a difference through public service


• Training and Development based on your career aspirations


• Fun, inviting teammates


• A safe and secure environment


At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!






Benefits



We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.


Check out all that the State of Nebraska has to offer! For more information on benefits currently offered to permanent teammates, please visit: https://statejobs.nebraska.gov/index.html#benefits



Equal Opportunity Statement



The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.



Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.