Job Description:

Location: Windsor Locks, CT

Description: Our client is currently seeking a Desktop Support


The Desk-side Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Must have strong Microsoft Windows Exp, some basic knowledge with Lotus Notes huge plus.


Responsibilities


• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.


• Provide support to client-identified VIPs, and other employees at the client site


• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.


• Perform Install/Move/Add or Change (IMAC) activities.


• Perform all assigned desk-side support activities


• Display outstanding technical and professional services skills at all times


• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines


• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair


• Understands and follows all documented service operations policies and procedures.


• Other duties or certifications may be assigned to meet business needs


Education and Experience:


• Typically requires a minimum of 2 years of relevant deskside experience


Certifications and Qualifications:


• Maintain all required OEM Certifications as directed by Management


• Knowledge of relevant software and hardware systems - Desktop application, desktop hardware,


• Understanding of ITIL methodologies


• A+ certification is desired


• May require additional customer-specific certifications or training as required


Skills:


• Excellence in communication and customer-facing skills


• Strong oral, written, and interpersonal skills


• Ability to follow instructions and processes with minimal instruction


• Ability to lift and/or move computer equipment up to 50 lbs.


Additional requirements may exist if the offer of employment

Contact: shabeeb@judge.com


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