The Communications and Administrative Coordinator reports to the Associate Director of Enrollment Marketing and works closely with the Assistant Dean for Enrollment Services in Degree Programs and Student Affairs (DPSA) to implement communications strategies to support and advance Enrollment Service's priorities and programmatic activities. The Coordinator will contributes to a range of projects related to branding, storytelling, website content and design, publicity and marketing, and other collateral. Additionally, the Coordinator will serve as the office coordinator for the Enrollment Services team as well as backup to front desk student workers of Enrollment Services suite. The Coordinator should be service-oriented and is expected to incorporate the principles of Inclusive Excellence and Diversity, Inclusion, and Belonging best practices to ensure a service approach that reflects cultural competency for the front office.
Position Description
Provide communications and marketing assistance in support of the School's objective to be a leader in recruiting and enrolling a diverse and talented graduate student body committed to public service (80%)
Produce student-focused editorial content, working in close collaboration with other DPSA communicators, for the HKS website, digital and social media channels, and print collateral
Assist with the maintenance of website content, including but not limited to webpages related to master's degree programs, admissions criteria, recruitment activities, financial aid, and student life
Draft, edit, and format templates geared toward prospective students, applicants, and admitted master's degree students, including the creation of templated responses used to address frequently asked questions
Assist in the creation of content for the HKS Admissions & Financial Aid blog. Identify timely topics, recruit student bloggers, write and edit content, and format posts
Support Admissions & Financial Aid events and recruitment efforts through marketing and promotion
Provide writing and editing support for Enrollment Services intranet pages as needed
Adhere to HKS brand and editorial style guidelines, as well as best practices for digital accessibility
Provide administrative support to Enrollment Services (Admissions and Financial Aid, Registrar, Enrollment Systems and Data, Enrollment Marketing) (20%)
Provides front line coverage of the Enrollment Services front desk, greeting visitors and properly directing inquiries to staff within the suite when student workers are unavailable
Provides general administrative support, including creating and maintaining effective and efficient
filing systems, purchasing and maintaining inventory of office supplies for Enrollment Services
Provides general financial support, including ensuring contracts are maintained up-to-date, submitting vendor payments, and reconciling financial transactions
Evaluates the administrative operational procedures within the office to ensure greater efficiency and provides recommendations to office leadership for efficiency enhancements
Provides back-up customer service support as needed across Enrollment Services functions
Performs other related duties as assigned
Basic Qualifications
At least 1 year of professional work experience in communications/marketing required.
Additional Qualifications and Skills
Excellent writing and editing skills.
Strong organizational skills and attention to detail.
Experience making web updates.
Experience using Slate (or another CRM) preferred.
Graphic design experience a plus
Ability to function effectively in a diverse team and service-oriented environment
Demonstrated proficiency with Microsoft Office programs is essential
Ability to work under pressure, understand and explain complex policies and procedures, and accommodate change
High degree of flexibility and adaptability
Ability to uphold FERPA and other data privacy regulations and standards
Ability to multi-task with precision
Ability to adjust to new evolving technology
Able to accept direction from multiple sources and prioritize effectively
Capable of working independently and as part of a team
Bachelor's degree in a related field is a plus, but not required
We regret that the Harvard Kennedy School does not provide visa sponsorship.
Harvard University requires pre-employment reference and background checks.
Harvard University is committed to supporting a healthy, sustainable learning and working environment.
This is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and research fellows. The position is required to work in-person on campus a minimum of three days per week during the academic year. Specific days and schedule will be determined between you and your manager.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Salary Range: $54,340 - $85,675
Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
LinkedIn Recruiter Tag (for internal use only)
#LI-NM1
Department Office Location: USA - MA - Cambridge
Job Code: 403134 Coordinator I
Job Function: General Administration
Work Format: Hybrid (partially on-site, partially remote)
Sub Unit: ------------
Salary Grade: 054
Department: Degree Programs
Union: 55 - Hvd Union Cler & Tech Workers
Time Status: Full-time
Pre-Employment Screening: Identity
Commitment to Equity Diversity Inclusion and Belonging: Harvard Kennedy School's Mission and Commitment to Diversity, Equity, and Anti-Racism
At Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership-because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
