Basic PurposeProvides personal computer hardware and software installation, configuration and troubleshooting for internal customers. Essential Duties and Responsibilities
Performs installations and troubleshooting functions quickly and efficiently while producing a quality product.
Consults with user departments to identify application opportunities, application justification and hardware/software requirements.
Works with other team members to improve the processes needed to provide quality support for all customers.
Updates and maintains on-line problem tracking information.
Communicates effectively in oral and written form.
Enhances knowledge of existing and emerging technologies by acquiring certifications and attending training classes.
Develops solutions to business problems and conducts research of technical issues. Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company. Performs related duties as assigned.
Requirements
Essential Education, Skills, and Environment Education and Work Experience Bachelor Degree in the area of specialty from an accredited school and 3-5 years of related work experience. Candidates that do not possess an associate’s degree must have a minimum of 7 years of related work experience. Specialized Knowledge and SkillsDemonstrated knowledge of:
Microsoft operating systems, MS Word, MS Excel, and MS Access
Intel based personal computer hardware configuration and installation
Troubleshoot and resolving MS networking and client problems. Skills such as:
Problem solving, interpersonal and communication.
Equipment and ApplicationsPCs, smartphones, tablets, word processing, spreadsheet and database software. Work Environment and Physical DemandsGeneral office environment. Must be able to drive. Minimal travel required. Must be able to lift 50 pounds.
Additional Requirements
#OneTen
Compensation
$31.88 (Min) to $37.50 (Mid) per hour; Up to 10% Short Term Incentive Plan opportunity at the discretion of the company. This is a non-represented position.
Benefits
We offer the following benefits for non-represented employees. For represented employees, we offer many similar benefits plans and programs with specific terms negotiated in the collective bargaining agreement.
Medical
Pharmacy
Dental
Vision
Life Insurance & AD&D
Wellness
Flexible Spending Accounts
401(k) fixed contribution – company contributes 4% regardless of employee’s contribution
401(k) match – company matches 100% of the employee’s first 6% contribution; immediate vesting
Adoption assistance
Tuition Assistance
Paid Time Off (PTO)
12 paid holidays
Parental leave
Military leave
Bereavement leave
Short-term and long-term disability
Identity Theft Protection – company paid
Flexible Work Schedules (depending on position) – ask the hiring manager for more information
Visit our Corporate website for detailed information and other benefits offered
EOE/Veteran/Disability
At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources via email at HumanResources@nvenergy.com or call our HR Help Desk at (702) 402-5500 and select '0' or Fax your request at (702) 402-0031. TTY Sensory Impaired - 711
