Job Description: YRCI is seeking a full-time Supervisor to support our Human Resources Remote Operations Center (HRROC™), located in Irving, TX. YRCI's HRROC™ is a Shared Service Center that supports multiple Federal agencies and offers a friendly, collaborative team environment with access to training from industry experts! The Role This position is located in Irving, TX Serve as a Supervisor over high-profile and high-volume Delegated Examining (DE) and Merit Promotion (MP) recruitment activities for a designated HRROC™ customer. Apply broad management skills and specialized functional and technical expertise to address complex organizational and HR issues and concerns; provide subject matter expertise in industry, process, or technology areas. Design and implement new organization structures. Design and implement reengineering and business process improvement initiatives. Conduct workforce, Employee and Labor Relations (E/LR), and other studies for the agency. Design, implement, and manage complex information technology systems and integration projects. Analyze and make recommendations concerning Federal HR Policy; serve as the point of contact with Contracting Officer’s Representatives (COR) and Task Monitors. Serve as Point of Contact (POC) with Agency management; prepare for, and attend, regularly scheduled and ad hoc meetings. Serve as a POC for staff and clients to resolve escalated issues; direct, motivate, and guide team members toward mission and goal accomplishments. Use knowledge and experience to support the Quality Control (QC) process; review work of others, provide constructive corrections and recommendations for improvement as method of on-the-job training for less experienced staffing professionals; day-to-day problem and issue resolution, including QC. Ensure data integrity of workflow tracking required to pull reports. Manage team and schedules to ensure workload coverage; write and conduct performance appraisals; with support from HR and HRROC™ Management, handle performance and discipline issues. Manage timekeeping and approve Paid Time Off (PTO).
EOE: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities.
