Job Description:
Institutional Shareholder Services

Location: Rockville, MD, US | Norman, OK, US
Type: Full time
Req ID: JR_6577

Let’s be #BrilliantTogether

ISS-STOXX is hiring! The IT Resilience role is a key contributor to ISS’s global IT organization. The position delivers high quality services to ISS and joins our IT team in managing the health and data protection of our IT systems and assets. The position will be based in Rockville, MD, or Norman, OK offices and provides data driven insights to all ISS offices across US, EMEA and APAC. Our principles are based on collaboration, best practices, standards, efficiency, and commitment to effective service delivery and responsiveness to the needs of the business. This role incorporates the traits of a highly engaged communicator, technical expert, team leader, and a problem solver. A successful Resilience team member is people-orientated and enjoys the challenge of working in a wider team to collaborate and improve our application offerings to the wider organization. This position must be able to quickly and independently analyze each situation presented to them to determine the best approach for meeting the business needs while complying with established guidelines and policies. They should be able to think on their feet and be confident handling those issues without having to escalate them to management for handling.

KEY RESPONSIBILITIES

• Support, maintain, and integrate the Lansweeper platform across the IT estate and integrate to various platforms such as ServiceNow
• Assist in the design, testing and implementation of O365 MAM through Intune
• Assist in the testing, deployment and post-launch support of new functionality of workflow platforms such as Lansweeper, ServiceNow, and Okta.
• Drive and implement Data Loss Prevention practices across corporate application platforms including but not limited to 0365, Salesforce, Netsuite
• Support and maintain the Airwatch platform
• Provide reporting on Mac estate
• Proactively develop and implement audit procedures across O365, active directory, 3rd party applications, etc using powershell and other technologies
• Participate and document DR exercises including, but not limited to, coordinating participants, testers, assist with pre-test activities
• Proactively engage and support our user groups, including Information Technology, Project Management Office, Information Security, and Service Management teams to enhance Lansweeper, 0365, and Okta platforms based on business needs, as well as to maintain day to day platform operations.
• Provide reporting that will improve the security posture of ISS.
• Work with vendor support to resolve technical problems with Corporate Application managed software.
• Ensure configuration, problem, change and release management principles are adhered to.
• Assist in the design, testing and implementation of new processes and system enhancements including a working knowledge of Wisdom
• Communicate with other ISS teams regarding status, technical issues and creative solutions.
• Ability to focus on delivery dates and project completion.
• Keeps abreast of current and emerging technology in both hardware and software as related to DLP initiative and Lansweeper application.
• Identify opportunities for improvement and automation of business processes.
• Other duties as assigned.

Desired Experience and Qualification:

• 5+ years professional experience in an IT organization
• 2+ years’ experience with Asset management (Lansweeper preferred) Administration & IT Service Desk/Help Desk Management
• Working knowledge of system architecture, user management, application security and compliance.
• Powershell (O365 and active directory) experience
• Project management and/or business analysis experience is an advantage.
• Excellent written and verbal communication skills.
• Experience with basic excel data analysis (Formulas, Pivot tables, VLOOKUP’s etc).
• Ability to learn new concepts, integrate new development languages and business processes rapidly with the enthusiasm to drive new initiatives & projects forward, and to understand data structure and translate business requirements.
• Able to coordinate & prioritize effectively & efficiently.
• Strong critical thinking, analytic and problem-solving abilities.
• Show initiative when attempting to resolve incidents and requests to provide the best service possible; learn new concepts and business processes rapidly, and with enthusiasm to deliver high quality service.
• Bachelor’s degree or equivalent work experience.
• Knowledge of various hardware platforms including Dell, Lenovo, HP and Apple.
• Strong critical thinking, analytic and problem solving abilities.
• Experience with auditing and data integrity across various different platforms.
• Experience with Okta, AD, Airwatch, Lansweeper, DLP and LDAP is a plus.
• Able to remain calm and focused in a highly pressurized and time orientated environment.

#LI-JB1 #IT #MIDSENIOR

What you can expect from us

Our people are the moving force behind ISS. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another.

Let’s be #BrilliantTogether.

About ISS

ISS empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics, and insight. We are committed to positively impacting the environment and society through our market-leading solutions and leading by example.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

We are proud to offer the following featured benefits

• Medical, Dental and Vision – multiple PPO plans to choose from

• 401(k) Plan with a competitive Company Match up to 9% inclusive of Safe Harbor contribution

• FSA and Commuter benefit programs

• Generous Paid Time Off (annualized minimum of 20 days vacation, 11 holidays and separate paid sick leave)

• Flexible Work & Hybrid policies may apply

• Paid Parental Leave

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://www.dol.gov/agencies/ofccp/posters.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ISS_Careers_Accommodations@issgovernance.com. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.

ISS Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, protected veterans or individuals with disabilities, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.

PI240050506

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