Job ID: 2024-18955 Type: Full-Time # of Openings: 1 Category: Human Resources
Princeton University
Overview
The Senior Business Analyst supports the service delivery of Human Resources Systems, including the current PeopleSoft HCM system and will participate and lead portions of the ERP readiness project and eventual ERP cloud migration project. This role supports and works with other HR systems, and produces reports and data analytics using IBM Cognos Analytics, and Tableau. The Senior Business Analyst works within the Office of Human Resources, HRIS department and works on HRIS projects, playing a critical role in the implementation of process improvement initiatives, system enhancements, and delivery of production support tasks for the University’s HCM systems. The role has overall responsibility for HR processes impacting campus departments and employees, including the annual merit increase process, data uploads, absence management configuration and processing, employee and manager self-service, system security and external audits and risk compliance. The Senior Business Analyst conducts business process analysis, requirements gathering, systems maintenance/upgrades, coordinates functional testing coordination, user security, interface administration and configuration of the PeopleSoft HCM system. The Senior Business Analyst ensures that Human Resources systems are integrated, cohesive and supportive of technology needs and objectives which includes the integrity, safekeeping and compliant management of all employee data. This position reports to the Manager, HRIS.
The successful candidate should have strong analytical and critical thinking skills with broad experience with PeopleSoft HCM v 9.2 and/or other ERP cloud systems including developing business requirements, system configuration, troubleshooting, security administration, integration and interfaces with third party systems. Experience with Oracle Cloud or Workday ERP is a plus.
Responsibilities
HCM project and process improvement
Develops process improvements or re-engineers and recommends changes; develops business requirements, integrates new systems and processes with existing ones; and partners with internal and external customers to ensure systems provided meet the long-term business strategies.
Collaborates closely with systems users and business owners to identify and prioritize requests, key initiatives and corresponding system enhancements. Stays current with the HR product road map, and works with users and business owners to adopt new functionality.
Serves as subject matter expert for PeopleSoft and other HCM systems. Applies knowledge to maintain effective system utilization and accuracy.
Leads or participates in multiple projects that streamline current HR processes and continually identifies opportunities for increased efficiency and effectiveness. Manages project scope; adjusts schedules when necessary; determines daily priorities; ensures efficient and on-time delivery of project tasks and milestones; follows proper escalation paths; and manages customer relationships.
Manages resources in accordance with project schedule. Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level;
Communicates process and systems changes to other areas within HR.
Develops and maintains user procedures, guidelines and documentation.
Recommends process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy.
Continually increases HRIS knowledge through participation in user groups, webcasts, trainings, etc. to ensure best practices and to keep up on current trends.
Consistently deliver high-quality services to our business partners.
Assists in enforcement of project deadlines and schedules.
Communicates and applies project standards.
Identify ways to increase adoption and customer satisfaction
Analyzes current business processes and data across the employee lifecycle; and makes recommendations for enhanced efficiency, productivity and user experience.
Maintains awareness of current HR systems trends and makes recommendations for service delivery and support.
Serves as a key liaison with internal stakeholders (e.g. Human Resources, Office of Information Technology, Payroll, and Finance and Treasury).
HCM Production support, maintenance and operations
Overall responsibility for HR initiatives including the annual merit increase process and other salary increases. or data uploads. Responsible for the absence and extended absence modules of PeopleSoft HCM and serves as subject matter expert within HRIS. Works closely with the OIT and Finance & Treasury Projects and Payroll teams to ensure that absences and leaves are accurate and absences are finalized according to the payroll schedules. Cross-train and work with others in HRIS to provide production support, training and respond to questions related to absence data.
Manages system implementations, upgrades, enhancements, data integration and configuration of PeopleSoft Human Resources core setup tables, including absences rules and configuration tables, department, job codes, salary plans and custom HR tables. Tests enhancements and fixes, conducts user acceptance testing and signs off on projects ready to migrate to production environment.
Leads testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.
Ensures the resolution of production issues by working directly with users and the Office of Information Technology (OIT).
Collaborates with OIT and Finance and Treasury teams, analysts, and vendors to ensure complete integration of solutions across systems and areas. Provide subject matter expertise when needed.
Serves as department security administrator and works with OIT to implement security changes to user’s profiles.
Participates in internal and external systems and data audits
Training, documentation and reporting
Develops and maintains up-to-date functional documentation, standard operating procedures and system documentation. Develops and maintains user guides and training material as needed.
Uses data and analysis to identify trends, and utilize reports and dashboards to provide reporting users with regularly scheduled reports, conduct ad hoc reporting that informs, measures and enhances human resources offerings, leadership effectiveness and business outcomes.
Provides the necessary training to support end user needs.
Qualifications
10+ years of functional HR knowledge, including HRIS experience or working as an HRIS business analyst. IT experience a plus.
Human Resources Systems ERP implementations and upgrade experience required (PeopleSoft HCM or systems migrations to other ERP or cloud systems).
Experience in SDLC for HCM projects.
Experience working on large scale projects as well as handling day-to-day operational requests from the business.
Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
Strong functional/technical skills including advanced experience with Excel;
Experience working with compensation, benefits and other HR functional areas.
Excellent understanding of HR practices, reporting needs, data analysis and data audit.
Demonstrated fluency in business processes and process differentiation.
Ability to analyze and synthesize business requirements.
Understand and negotiate needs and expectations of multiple stakeholders.
Exceptional customer service, organization, and follow-up skills.
Ability to work independently, meet deadlines, multi-task and work in a fast paced environment
Demonstrated project management experience.
Strong analytical and critical thinking skills with attention to detail – achieves thoroughness and accuracy through a focus on all areas involved.
Demonstrated ability to exercise good judgment in evaluating situations and making assessments for decisions required.
Excellent organizational skills and ability to manage multiple priorities.
Ability to handle confidential information in a responsible and accurate manner.
BA/BS in technology or related work experience required.
Preferred
Cognos Analytics and/or Tableau experience.
Experience with cloud product integrations with PeopleSoft.
Knowledge of PeopleSoft department security structure.
Experience with Oracle Cloud or Workday ERP.
Human Resources Professional certificatio.
Prior experience at a University
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS
