Company Overview

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.

Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct. 

JOB SUMMARY

The IT Supervisor I position provides daily supervision to a team of exempt or non-exempt analysts/technicians in performing aspects of technology support processes. This position requires a proficient understanding of the technical aspects of the work, to the extent that they can ensure output is done to high quality standards. 

DUTIES AND RESPONSIBILITIES

• Supervises the daily workflow and quality of output to ensure alignment with company and departmental goals and objectives


• Coaches and trains junior staff on company policy and procedures as well as best practices in technological troubleshooting and customer service, serves as the first level of escalation to deal with more complex and advanced technology support and troubleshooting inquiries


• Understands the dynamics of the team and takes proactive measures to resolve disputes and/or concerns and escalates to higher level supervisors as required


• Seen as a front-line resource for junior staff for advanced and/or routine requests


• Reviews work of direct reports to ensure the quality and accuracy of deliverables  


• Provides high level trouble shooting, escalates problems to the higher level supervisors/managers to ensure the solution meets the team’s needs

MINIMUM QUALIFICATIONS/ SKILLS

• Bachelor’s Degree in Computer Science or related technical field or equivalent work experience


• At least three year of hands-on technical experience in technology support or related field


• Possesses working knowledge of standard end user hardware and software and is able to address most issues by following established procedures

PREFERRED QUALIFICATIONS

• Five years of hands-on technical experience in a technology support or related field


• One to two years of hands-on supervisory experience in the technology support or related field


• Has demonstrated an understanding of high quality information technique work and team work

BEHAVIORAL COMPENTENCIES

•    Accountability – Level Three

•    Excellence – Level Two

•    Innovation – Level Two

•    Safety – Level Two

•    Teamwork & Collaboration – Level Three

•    Communication – Level Three

•    Decision Making – Level Three

•    Leadership – Level One

•    Business Focus – Level One

TECHNICAL COMPETENCIES

• Technical Trouble Shooting – Level One


• IT Environment – Level Two


• Emerging Technologies – Level One


• IT Standards, Procedures, Policies – Level Two


• IT Project Management – Level One

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

•    Office environment

•    While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.