The Inside Sales Representative Team Lead is an experienced ISR who has the desire and ability to tactfully help manage change and provide leadership to the ISR role. The Team Lead will be expected to creatively and collaboratively problem solve with a broad cross-functional view to bring efficiency and commonality to ISR related processes. This role will serve as a leader and team builder of those in the ISR role.
Roles and Responsibilities/ Essential Functions:
Identify specific ISR related functions needing improvement, define the process and inter-related functions, and help establish a standard process to bring increased efficiency and effectiveness.
With other ISR leads, collaboratively help establish processes and guidelines for working with other HBS functions (i.e., Service Coordinators, Purchasing, Billing and Invoicing, etc.).
Help reinforce the HBS brand, with ISR's owning the customer end to end relationship related to internal HBS processes.
Manage the day to day operations of their ISR team, interacting with their GM, to meet Sales support needs and to help meet, and exceed, the Region scorecard goals. Serve in a supervisory role, to include balancing the workload, approving time cards and time off, etc. Each member of the ISR organization will be expected to provide support for a minimum gross profit goal annually.
Act as a member of the team providing ISR support to the Sales Region.
Help introduce and garner the support of ISR team members with changes being implemented.
Serve as a leader in transitioning to new operational software.
Help define the ISR onboarding process and lead that process.
Assist in defining and arranging other ISR training (e.g., Product 101, Vendor 101, HBS Portfolio 101).
Introduce ideas for improved process efficiencies.
Help build ISR team comradery and cohesion, and establish a positive, collaborative culture.
Alert Director of Customer Experience of process or team concerns which need to be addressed at that level or higher.
Requirements:
Competencies:
Communication, Oral: Oral Communication skills looks at the extent to which an individual communicates with economy and clarity, actively engaging in conversations in order to clearly understand others' message and intent, and receives and processes feedback. This competency asks the question How well do you send verbal messages and listen to people's responses in order to convey information?
Customer Oriented: Customer orientation implies a desire to serve both external and internal clients by focusing effort on meeting the clients needs, understanding their concerns, and seeking to build trust. This competency asks the question How well do you understand the viewpoint and objectives of the client and attempt to build and maintain long-term relationships with the client?
Change Management: Change management looks at the ability of the individual to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities. This competency asks the question How well can you facilitate the implementation and acceptance of change within the workplace?
Problem Solving: Problem solving skills looks at the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems, and applying contingency plans to solve those problems. This competency asks the question How effectively can you think through an issue and develop a solution to a problem?
Reliability: Reliability looks at the ability of the individual to be dependable and trustworthy. This competency asks the question Do you see yourself as someone that is dependable?
Self- Motivated: Self motivational skills looks at the ability of the individual to reach a goal or perform a task with little supervision or direction. This competency asks the question How successful are you at providing your own incentives for success?
Team Builder: Team Building skills look at the ability of the individual to help ensure that team members are invested in team activities and decisions, and that the team works together to achieve a goal. This competency asks the question How well do you work to build and maintain team cohesion?
Training: Training looks at the ability of the individual to develop a particular skill in others to bring them up to a predetermined standard of work performance. This competency asks the question How well can you teach or instruct others in the area that they need assistance?
Required Experience:
Prior Experience as an Inside Sales Representative in the technology industry
Preferred Experience:
Leading a team of Inside Sales professionals
Required Skills, Education and/ or Certifications required:
Proven Leadership Ability
Bachelor's degree in Marketing, Business, or IT, or equivalent experience.
ISR and/or previous leadership experience
Proficiency with Microsoft Office Suite(Excel, outlook and other online tools)
Preferred Skills, Education and/ or Certifications required:
Bachelor's Degree (four year college or university)
Ex: Certification #1
Equal Opportunity Employer - Including Disabled and Veterans
