We're looking for a customer service-oriented HR Assistant to provide administrative support to employees and managers in an efficient and accurate manner. You're going to be on the company's front lines and you will answer basic questions, whether it's via email or phone call, and provide basic data entry support for the people and culture team as a whole.
Job Title: HR Assistant to the People and Culture team
Salary: $22-$26/hour
Location: Remote
Key Skills and Abilities Include:
Three years in a customer service-oriented environment.
Proficient computer skills and experience with Microsoft Word and Excel.
Experience with ServiceNow system a plus.
Strong organizational skills.
Understands/maintains confidentiality and professionalism at all times.
Key Personal Attributes Include:
Strong verbal and written communication skills.
Advanced troubleshooting and multi-tasking skills.
Customer-service orientation mindset.
Strong attention to detail.
Comfortable talking with employees at all levels of the organization.
Exceptional interpersonal skills to promote positive interactions while assisting employees.
The drive to exceed customer expectations.
Ability to work and contribute independently and/or within a team on given assignments.
Specific Responsibilities and Key Deliverables Include:
Provide first level contact and communicate resolutions to employee questions and concerns.
Properly escalate unresolved questions to the next level of support.
Track, route and redirect problems to correct resources.
Walk employees through resolution to their questions and concerns.
Ensure proper recording, documentation, and closure of tickets.
Distributes people and culture information and forms to employees.
Reviews submitted forms to ensure that all information and signatures are complete.
Assists in communicating benefits, payroll, and HRIS information and interpreting people and culture policies and procedures.
Tracks incoming inquiries, recognizes patterns and communicates patterns to subject matter expert for next steps.
Assists people and culture team with data entry for company's onboarding process.
Support Experience Specialist team with the onboarding process outlined below:
Work with Experience Specialist to gather details from hiring manager for job postings and send to Recruiting team to post the requisition.
Work with Experience Specialist to gather details to create and/or edit offer letters for candidates.
Disposition candidates to external hire and enter in job data information.
Manage candidates in the onboarding system to ensure they have been sent the new hire paperwork.
Create orders for background checks.
Monitor progress of candidate's background checks against their new hire date and work with manager if changes are needed.
Assist candidates and hiring manager with any issues that arise with the background check and be the liaison between company and Sterling, the background check Vendor to resolve the issues.
Communicate next steps throughout process to the candidate, hiring manager, and experience specialist team.
Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country, with locations across the country. We are proud of being the only staffing company recognized with all the industry's top awards for - The Best Staffing Firm to Work for, The Best Staffing Firm to Temp for and the Best in Client Service. We get to make life better for the people and to create remark
