Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
In this pivotal role, you'll be a game-changer for our MDU ("Multi-Dwelling Unit") segment. You'll leverage your expertise to identify and pursue high-value opportunities, collaborating with regional leaders and their teams to grow market share in residential multi-family properties such as Apartments, Condominiums and Universities.
Be a strategic architect: Develop and implement the roadmap for Comcast's residential right-of-entry process for residential multi-family real-estate.
Fuel regional success: Partner with regional teams to secure agreements with property owners, developers, and key decision-makers, to drive right-of-entry and "bulk" amenities in our growing footprint in greenfield and brownfield real-estate.
Own your impact: Craft and execute strategic initiatives to achieve ambitious goals for unit growth, subscriber acquisition, and overall profitability across diverse sales channels
Job Description
Core Responsibilities
Lead and drive growth in Multi-Dwelling Unit (MDU) Sales:
Spearhead MDU sales strategy and execution: Develop and execute data-driven strategies to secure access to and significantly grow product sales within privately owned apartments, condominiums, townhomes, and other multifamily real estate. Focus on acquiring and retaining large, strategic accounts, driving substantial revenue generation.
Champion "Right of Entry" and Bulk Sales: Develop and oversee impactful tactics for securing right of entry and bulk product sales in MDU properties, expanding Xfinity's footprint in the market.
Oversee contracts and ensure customer satisfaction:
Manage the West Division contracts lifecycle: Oversee the entire contracts process for the West Division, including efficient renewals, amendments, and new build/winback contracts. Prioritize securing advantageous marketing rights for Xfinity's services within these contracts.
Empower regional teams and deliver exceptional service: Assist regional teams in complex contract negotiations. Review and approve contracts, ensuring accuracy and alignment with company standards. Foster a culture of exceptional customer service by working across departments to provide seamless support to all accounts.
Forge strategic partnerships and maintain industry expertise:
Build strong internal collaborations: Establish strategic partnerships with Finance, Legal, and Product teams to optimize the sales organization's effectiveness. Ensure smooth handoffs after contracts are signed, maximizing revenue opportunities.
Cultivate industry relationships and visibility: Maintain a high profile by proactively reaching out to builders, developers, and the broader community. Spearhead participation and coordination in relevant trade shows and industry events to enhance brand awareness.
Stay ahead of the curve: Maintain exceptional industry knowledge through strong relationships with key personnel like industry consultants and law firms.
Lead and coach a high-performing sales team:
Develop and manage the MDU sales budget: Craft and manage the annual budget, including MDU fees. Collaborate with Managers and Analysts to determine capital needs for business unit activities and operating expenses.
Champion team excellence: Lead, develop, and coach Sales Managers and Account Executives by providing in-depth training on sales strategies, tools, payback models, and sales support resources. Track, measure, and audit team performance to ensure ongoing improvement. Provide accurate revenue and unit number forecasts.
Motivate and incentivize success: Design, implement, and coordinate effective sales incentive plans and other strategies to achieve ambitious business unit objectives. Regularly communicate performance results, opportunities, and strategic initiatives to senior leadership.
Regular, consistent and punctual attendance.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
