We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.
Job Purpose
The AkzoNobel Coatings Customer Service Coordinator/Master data team is an important facet of the AkzoNobel North America Customer Service Team and plays an essential role in communication with internal and external customers by using extensive customer knowledge, as well as providing master data experiences to internal functions as Sales, Customer Service, Pricing and Tax teams.
Work as part of a small team to ensure that customer master data are accurate and in line with business requirements. Work closely with COS and sales teams in designated regions to drive structural changes to customer master data. Support ongoing projects related to customer master data.
Key Responsibilities
Open new customer accounts in SAP and MDG system
Maintenance of existing customer records - master data, email functions, outputs, etc
Creation & maintenance of customer rebate accounts, complying with the authority matrix
Drive pricing standardization and other high-level projects within own region
Communicates with internal and external customers involving coordination with internal departments that may include manufacturing, purchasing, logistics, and sales
Assist in compliance with government regulations and AkzoNobel Coatings environmental, health, and safety (EHS) directives relative to shipments and document retention.
Must demonstrate integrity while performing duties as per company's Code of Conduct
Research with the Customer Service Dispute team for Tax related disputes
Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on.
Support pricing team as a functional back-up
Job Requirements
High School Diploma or GED, required
An Associate's or Bachelor's degree, preferred
2+ years experience in SAP
Ability to read, comprehend, and follow safety instructions and safety guidelines
Must be able to work independently
Total Compensation
The hourly range for these skills is$27.00/hr + 4% Annual Bonus
401K retirement savings with a 6% company match
Medical insurance with HSA
Dental, Vision, Life, AD&D benefits
Generous vacation, sick, and holiday pay
Short & Long term disability
Paid Parental leave
Career growth opportunities
Active Diversity & Inclusion Networks
Employee referral plan
Employee appreciation days
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
