Job Description:

We are seeking a Member Service Representative for the Member Service Center (MSC) Department.

The job incumbent is expected to meet all department standards. This is a contact center environment where you will assist members by appropriately resolving their issues, answering questions, and referring Credit Human products and services to meet their needs and enhance their financial health and well-being.

If you have customer service experience, you should apply right away!

Highlights:

• Assist members and non-members calling the Contact Center with their requests in a professional, efficient, and timely manner


• Maintain knowledge of Credit Union products, services, policies and procedures to include BSA and other regulatory compliance requirements that are specific to the job


• Perform financial transactions, inquiries, and file maintenance on accounts in accordance with regulatory compliance


• Work as a team towards meeting Department, Division, and Corporate goals in order to attain growth of the organization

Experience:

    Required

• 1 year of customer service experience

    Preferred

• 2 years of customer service experience


• Financial service or banking experience


• Call center/contact center experience


• Sales or cross-selling experience

Education:

    Required

• High School Diploma or equivalent

Skills & Knowledge:

    Required

• Excellent customer service


• Exceptional written and/or verbal communication skills


• PC skills

Schedules/Hours: 

    Regular Shifts

• 7am - 4pm


• 8am - 5pm


• 9am - 6pm


• 9:30am - 6:30pm


• 10am - 7pm

    Pilot Shifts

• Mon - Thurs: 7am - 6pm


• Mon - Thurs: 8am - 7pm


• Tues - Fri: 7am - 6pm


• Tues - Fri: 8am - 7pm

* All with a rotating Saturday shift (9am - 12pm)

 

Level of Work: 1B

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

 

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Service

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