Division:Eskenazi Health



Sub-Division:Hospital



Req ID:19734



Schedule:Full Time



Shift:Varied (Days/Evenings)


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.




FLSA Status



Non-exempt




Job Role Summary



The Audiovisual Technician is a member of the Event Services team and is responsible for assisting the Supervisor, Audiovisual Systems with audio and video needs occurring in Eskenazi Health facilities. This includes setup, operation and tier one support of audio and video equipment. This position serves as the primary support for maintaining a quality TV signal and facilitating repairs and changes throughout the hospital and connected buildings, including the patient health education and entertainment TV system.




Essential Functions and Responsibilities



• Sets up and implements audio and video services for meetings, events, concerts, etc. in Eskenazi Health facilities or hosted virtually
• Serves as auxiliary support contact for videoconferencing platforms.
• Monitors technical functionality and provides basic troubleshooting support and repairs for Eskenazi Health audiovisual equipment and digital signage; escalates issues to team supervisor.
• Manages inventory and department record keeping, including surplus tasks, of various technology equipment supported by Event Services
• Acts as primary point of contact for the technical components of the satellite and television systems, including cable/satellite, the Eskenazi Health Television Network, Eskenazi Health TV Live and the patient education and entertainment TV system used on the Eskenazi Health downtown campus. Works with the Eskenazi Health Facilities team to proactively address all TV signal issues and respond to any outages, upgrades or installations promptly.
• Assists in meeting with outside vendors as needed on maintenance related to audio and video technologies and the Eskenazi Health Television Network and affiliated programs.
• Assists with meetings and events as needed.
• Provides support in ensuring meetings and events held on the Eskenazi Health campus are executed with excellence and precision and that all guests leave with a positive impression of the organization.
• Assists with coordination and staffing meetings and events as needed
• Assists Manager, Communications Engagement Strategy & Operations in ensuring meetings, events and performances held on the Eskenazi Health campus are executed with excellence and precision and that all guests leave with a positive impression of the organization




Job Requirements



• Associate degree (or equivalent) minimum is required; consideration will be given for additional experience in the industry and/or documentation of industry certifications in lieu of a degree.
• Minimum of two years' experience in audiovisual support, audio engineering, IT, telecommunications or related discipline. Experience with large organizations, heath care, government or higher education preferred.
• Valid Indiana driver's license that meets Eskenazi Health's driving policy requirements.




Knowledge, Skills & Abilities



• Ability to troubleshoot hardware and software issues with audiovisual equipment
• Experience supporting users of varying technological comfort and ability to clearly communicate instructions to users while maintaining professionalism
• Comfortable assisting users over the phone, via text message or remotely via videoconferencing platforms
• Ability to quickly respond to calls and/or emails from users, including late-notice or urgent technical support
• Familiarity with industry-standard educational opportunities or completion of AV or IT certifications (such as AVIXA, CompTIA, etc.)
• Detail oriented and strong time management skills
• Strong customer service focus
• Advanced computer skills required, including Microsoft Word, Excel and PowerPoint; able to conduct Internet and other kinds of research
• Ability to perform routine and special duties/projects as assigned
• Able to use appropriate verbal and written communication


Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.



Nearest Major Market: Indianapolis