Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non-Exempt
Job Role Summary
Specialty medications treat complex chronic diseases, posing an increased patient risk and requiring in-depth monitoring. The Pharmacy Care Coordination Technician serves as an important resource for patients taking specialty medications. This position encourages patient involvement in their care, supports transitions of care, and consistently documents all patient management information. This role proactively monitors patients, coordinates prescription refills to ensure patient compliance, promotes adherence to specialty medications, assists with medication shipping and delivery, and streamlines communication with pharmacists and providers for timely interventions. The Pharmacy Care Coordination Technician escalates patient concerns to the appropriate healthcare professional to optimize specialty medication care and improve patient outcomes.
Essential Functions and Responsibilities
Patient Enrollment in Specialty Pharmacy Services
Collects pertinent demographic information, shipping, and contact preferences
Provides appropriate enrollment and contact information
Care Coordination
Proactively manages refills for select patient populations in accordance with department policies and procedures
Defers and triages all clinical questions to a pharmacist
Communicates issues regarding social determinants of health to the appropriate entity
Consistently and accurately enters information/documentation into the electronic health record to facilitate optimal care and to ensure compliance with requirements of accrediting agencies and payers
Maintains a clean, neat, and professional work area
Promotes a culture of safety by identifying, mitigating, preventing, and reporting potential or actual medication incidents and adverse drug reactions
Consistently maintains compliance with all hospital and departmental policies and procedures; completes all required educational activities and competencies in a timely manner; remains up to date on departmental processes by attending staff meetings, reviewing meeting minutes, and reading email communications
Job Requirements
Completion of a high school education or equivalent required
Licensure as Pharmacy Technician or Pharmacy Technician-in-Training in the State of Indiana
Minimum of 3 years of relevant pharmacy experience required
CPhT certification through the Pharmacy Technician Certification Board required or within 122-day probationary period
Successful completion of Eskenazi Health Pharmacy Technician Training Program within 122-day probationary period
Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.