Governors State University is seeking to hire a Customer Service Assistant who will be responsible for greeting visitors and answering the telephone for the Office of Financial Services and Comptroller. The Customer Service Assistant is responsible for performing a variety of tasks related to the Student Accounts area and backup the Cashier's Office as needed.
Essential Responsibilities
35% Assisting students with all aspects of their student account.
Responding to routine inquiries from student emails in both employee's individual email and the student accounts' email.
Respond to student telephone calls on both the employee's individual telephone line and the student accounts' telephone line.
Establishing manual payment plans.
Counseling students on their options for paying down their debt and registering for additional terms.
Meeting with students that come to the office to speak with a student accounts team member.
Resolve student complaints and refers unresolved customer grievances to supervisor for further investigation.
25% Assist with in-house collections.
Assist in reviewing student accounts for accuracy before placement with outside collection agency.
Assist with adding collection charges to student accounts.
Make collection calls to students as necessary.
15% Customer Service
Greet visitors and determine their needs.
Handle routine inquiries, requests, or problems.
Answer the Financial Services telephone extension.
Relay calls and messages to the appropriate staff members.
Transfer calls to the correct department.
15% Administrative office duties
Receive, sort, open and distribute incoming mail/packages.
Responsible for sending items by certified mail, FedEx, UPS, etc.
Order/manage office supplies.
Create and maintain Financial Services office purchase orders and related invoices.
Update the Financial Services website and portal pages.
Book rooms as needed for office personnel.
5% Perform cashiering functions in the Cashier's Office as needed to fill in for lunches or days off.
Receives payment for fees, bills, and assessments issued by the University; verifies amount due as shown on statement against payment offered, gives change, if necessary, issues receipt, and deposits payments received, within a framework of explicit procedures and instructions and subject to minimal personal discretion.
Balances daily transactions.
5% Miscellaneous duties as assigned:
Assist supervisor in documenting and maintaining student account correspondence in an organized and timely fashion that will allow other team members to assist students as needed.
Documenting, updating, and maintaining all procedures related to student accounts functions.
Any situations that arise that may need the attention of the Student Accounts team.
Starting Hourly Rate: $15.00.
(This is a non-unionized position. Salary starts at the base and is determined based on Education and Experience exceeding the minimum qualifications).
This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/.
Required and Preferred Qualifications
REQUIRED: DOCUMENTATION CONFIRMING HIGH SCHOOL COMPLETION OR EQUIVALENT MUST BE ATTACHED FOR CONSIDERATION OF THIS POSITION, COLLEGE/UNIVERSITY TRANSCRIPTS MAY BE SUBSTITUTED. TO HAVE YOUR COLLEGE CREDITS/DEGREE BE CONSIDERED TO MEET THE MINIMUM QUALIFICATIONS, YOU MUST ATTACH YOUR COLLEGE TRANSCRIPT. (See "Special instructions to applicants" section below).
Minimum Qualifications:
1. High school diploma or equivalent. 2. Any one or combination totaling eighteen (18) months from the following categories: A. College coursework in any discipline as measured by the following conversion table or its proportional equivalent:
Bachelor's degree (120 semester hours) equals three (3) years.
B. Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.
THE FOLLOWING ITEMS MUST BE ATTACHED: Cover LetterResumeList of Professional ReferencesHigh School/GED Diploma College/University transcript may be substituted for the high school/GED diploma and must be attached for consideration of meeting the minimum qualifications.
Supplemental Information
DOCUMENTATION REQUIREMENT:
For consideration, applicants are required to attach the following: 1: High school/GED diploma or transcript. College/University transcript may be substituted for the high school/GED diploma and must be attached for consideration of meeting the minimum qualifications. 2: Online Application - Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and responsibilities (full details). 3: Cover Letter. 4: Resume. 5: A list of three Professional References (We will only contact your references if you are a finalist).
RESIDENCY REQUIREMENT:
Illinois residency required within 180 days of the hire date.
CREDENTIAL ASSESSMENT EXAM DETAILS:
This vacancy involves a Credential Assessment Examination which consist of a review and rating of the applicants Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position have been met.
VETERAN'S PREFERENCE POINTS:
Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources: 1: Department of Defense - DD214 / DD215 2: National Guard - NGB22 Form 3: Discharge Orders 4: Reserves - DD256 Discharge Certificate
Note: Documentation must be received by the closing date of this posting.
