The Revenue Cycle Representative is an entry level financial services position in Student Health. Representatives are responsible for entering insurance, obtaining pre-authorization, providing financial counseling, managing accounts receivable claim follow up and accounts payable claim credits, posting payments, and resolving claim reimbursement issues.
Specific Job Duties & Tasks:
Review patient registration and accounts in EPIC to verify insurance coverage and corresponding subscriber demographic information is current/accurate.
Initiate pre-certifications, pre-authorizations, referral forms and other requirements related to managed care.
Utilize EPIC tools to effectively prioritize tasks and identify trends.
Resolve registration or account omissions and discrepancies to facilitate timely, clean claim submission.
Assist with special projects identified by the supervisor; take appropriate steps to resolve trending registration or accounts receivable work queue entries.
Coordinate with appropriate staff to facilitate special program payor processes.
Communicate directly with providers, frontline staff, coders, patients, insurance companies, or other entities as required.
Interact with third-party entities via websites, telephone, or written inquiries.
For a detailed job description, please email Alaysia McAtee at alaysia-mcatee@uiowa.edu
About the Division of Student Life:
The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreation Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting inclusive educationally purposeful services and activities within and beyond the classroom.
Required Qualifications:
Bachelor's degree or an equivalent combination of education and experience.
Minimum of 6 months' experience working with healthcare claims and multiple payors for billing insurance for services.
Ability to operate a personal computer, on-line systems, and related software.
Commitment to and alignment with the values of the Division of Student Life, including demonstrated active commitment to creating and maintaining a welcoming and respectful environment.
Ability to compile data using tools for generating reports and analyzing data related to health insurance coverage.
Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling difficult situations with callers or customers.
Experience with insurance verification via telephone, on-line systems and electronic inquiries.
Experience working with Managed Care Contracts
Desired Qualifications:
Bi-lingual skills in a foreign language (Mandarin highly preferred).
Knowledge of University policies and procedures.
Previous experience with electronic medical record systems, preferably EPIC.
Previous experience working within a College Health Clinic or closely related.
Application Details:
In order to be considered, applicants must upload a resume and cover letter and mark them as a "Relevant File" to the submission.
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process. For questions or additional information, please contact alaysia-mcatee@uiowa.edu
