At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.
About our Children's Shelters
Many children begin life in the face of serious challenges. Instead of playing pretend and imagining grand adventures, unaccompanied children face perilous conditions alone as they travel to unfamiliar countries, leaving home and loved ones behind to escape war and violence. Our children’s centers, operated through a grant from the Office of Refugee and Resettlement (ORR), provide safety, stability and wraparound services. We help children grow into adults who have received love and kindness, instead of only violence and chaos.
What You'll Do
The Senior File Clerk is responsible for coordinating all travel to include flight and ground transportation for Unaccompanied Children (UC). This position is responsible for ensuring safe and secure transportation of (UC). In accordance with Agency policies and procedures, licensing standards, Federal, State, Commission on Accreditation of Rehabilitation Facilities (CARF), and local regulatory agencies.
Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.
All Upbring Children's Shelters employees must comply with ORR's vaccination mandate.
All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted.
Responsibilities
We Are Warriors | We Set the Standards for Child Welfare
Work Standards
Secures final approval to initiate travel arrangements with Lead Case Manager/Assistant Lead Case Manager regarding ORR approval of UCs reunification
Responsible for coordinating travel arrangements for UCs with the assistance of a travel agency, to research the destination options that are specific for UCs destination
Coordinates travel arrangements for Escort Youth Care Worker transporting UCs, to ensure the organization of travel from beginning to end, and possible accommodations if flight is cancelled due to inclement weather.
Provides flight itinerary to Escort Youth Care Workers, if needed provides additional flight instructions
Maintains and updates Flight Tracking information stats for monthly reports
Communication
Lead Case Manager/Co-Lead Case manager sends approvals for location and reunification
Keeps regular communication with the Sr. Transporter on UC approvals and location of reunification
Communicates with Intake Department to ensure UC has all pertinent personal belongings upon discharge
Communicates with Sr. Transporter to keep them up to date for their upcoming travel itinerary
Available after hours, to aid Escort Youth Care Workers due to re-routed flights as an outcome of weather or mechanical problems, which includes hotel and transportation arrangements.
Ensure Sr. Transporter is working with Escort Youth Care Workers submit all travel receipts (meals, travel (taxi) and hotel expenses.)
Maintain confidentiality of UC according to HIPPA always Completes all required documentation in a timely manner
Fiscal Management
Work with Sr. Transporter to make sure that all travel expenses with expense report and receipts are submitted
We Are Servants | We Help Others
Teamwork
Collaborates with Shelter Unit Manager, Shift Supervisor and/or Shift Leader to ensure all necessary personnel property/medication is provided to Escort Youth Care Worker upon UC discharge
Report all incidents, accidents, and inquires to management in a timely manner according to Upbring policies and licensing standards
Maintain leadership and supervisor informed of any changes in travel plans or transportation schedule and recommend possible solutions
Assist with the evacuation of residents during an emergency or natural disaster
Other duties as assigned by supervisor.
We Are Family | We Are Passionate & Compassionate
Building Relationships
Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community
Qualifications
Minimum Qualifications
High school diploma or GED equivalent
Must be at least 21 years of age
Bilingual- fluent in Spanish and English (read, write, speak)
1 years of experience in childcare or residential care for children and/or adolescents
Prior administrative experience coordinating travel arrangements, inclusive of lodging and submission of required billing documents to Finance for processing
Valid Texas Driver’s license and proof of auto insurance; ability to meet Upbring’s insurance provider guidelines as an insured and approved driver
Able to navigate airport environment, coordinate with airline customer service and familiar with TSA screening requirements
Ability to remain calm and composed under stress
Ability to follow instructions and directions
Ability to perform emergency behavior intervention (EBI) for UC in care
Maintain a good driving record and the ability to drive and navigate in varied geographical areas and during various weather conditions
Must be able to work evenings and weekends
First aid, AED, and CPR certification (or ability to obtain within 3 months of employment)
Preferred Qualifications
Associates degree with 3 years of supervisory experience
1 year shelter Operations experience
Perks at Upbring
Competitive PTO & paid holidays
Health, dental, vision insurance & more!
403(b) Plan
Employee Assistance Program
24/7 access to telemedicine and counseling services
Discounted Gym Memberships
Donated Leave Program
Physical Demands & Work Conditions
This position requires driving for varied lengths of time and distances
Position works in a child facility and has constant exposure to children
Lift, push, pull, move up to 25lbs.
The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.
Diversity. Equity. Inclusion. Belonging
We are a diverse and inclusive organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best to fulfill our mission to break the cycle of child abuse.
Upbring is an At-Will Employer and an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
