HEALTHCARE ENROLLMENT SPECIALIST | REMOTE The Select Group is looking for a talented Healthcare Enrollment Specialist to join one of our top healthcare partners. This person will be part of a team that rolls customers onto a new platform. The ideal candidate will have experience in a similar role, use ServiceNow for ticketing, and have strong customer service skills.
HEALTHCARE ENROLLMENT SPECIALIST REQUIREMENTS
2-3+ years of experience working in a Healthcare Enrollment role
Experience assisting end users and customers with enrolling, transitioning, and supporting customers as they enroll into a healthcare program
Great customer service - will have to talk to customers frequently over the phone
Detail-oriented
Experience using ServiceNow for ticketing
Bonus skill: Knowledge of certain healthcare-specific forms
HEALTHCARE ENROLLMENT SPECIALIST RESPONSIBILITIES
Provide customer resolution to inbound calls, emails and messaging
Edit PDFs and update different forms
Provide enrollment assistance for all payers
Ensure timely credentialing and contact loading/transfer with payers
Process healthcare enrollment plans for small group and large group
Transfer client employees to their chosen plans
Track errors outside of audits made by teammates while working through the installation process and record for leadership to provide coaching opportunities
Handle occasional outbound calls to better assist brokers with any questions or provide better detail of missing information needed on pending groups
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
