The Member Services Representative is the "concierge" of the club. They provide good customer service to all members and their guests by exceptional communication skills as well as a friendly and outgoing personality. The Member Service Representative is an informational resource to all members, guests, and prospective members. This important position must possess general computer skills, a good telephone manner, and a professional attitude toward the general public.
Responsibilities include but are not limited to:
Member check-in
Member bookings and group fitness class reservations.
Greeting members, guests and prospective members in a professional manner.
Being an "informational resource" for members.
Club Tours
Administrative tasks such as processing data input, copying information forms, replenishing front desk supplies, etc.
Process sales for all membership and club programs and services.
All other tasks directed by management.
Use of POS system/cash register
Use of MindBody, Internet based Membership Program
Answering busy telephone lines.
Club opening and closing procedures
Qualifications
1 year in a customer service position.
High school diploma or GED
General Computer skills - Internet based programs, Microsoft Word, Excel, Outlook.
Use of POS/ cash register systems.
Multi-tasking at any given time.
General Computer skills - Internet based programs, Microsoft Word, Excel, Outlook.
Professional phone skills.
Cash out POS/cash register system.
Working Conditions:
The Member Service Representative is stationed at the Member Services Desk in the Front Entrance. It is the area in which the member will be entering and exiting the building.
Schedule:
Looking for some early morning shifts starting at 5:15am
EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
