Are you ready to take the next step in your career? Do you want to do meaningful work that improves quality of life? At Tetra Tech, you will work with high-performing teams who are passionate about using their expertise to find solutions to complex problems in water, environment, infrastructure, resource management, energy, and international development.

Tetra Tech is seeking a Case Manager Supervisor. This position will support property owners finalize their participation in a government sponsored debris removal program. The right candidates will be able to provide managerial services and skilled community outreach to move the recovery forward for disaster survivors.

Role and responsibilities include:

• Provide initial onboarding and ongoing staff training and support for the Case Managers working in SharePoint folders, when responding to external stakeholders as well as internal staff members, while properly documenting the contacts made.
• Responsible for assigning tasks and monitoring activities of case managers, ensuring employees are meeting performance measures relating to response times and providing accurate answers.
• Assists in identifying areas for quality improvement and suggests ways of process and or staff improvement.
• Interacts with case managers on assigned files to ensure the documentation is properly named, they are properly and timely following up with questions from owners and insurance personnel.
• Maintains confidentiality, ethical and professional standards of all direct line and supervisory staff and any proprietary documentation processed from the insurance companies in the project.
• Assist with case management duties as time permits.

Qualifications:

• Bachelor's degree and 3+ of related work experience with working knowledge of federal grant programs, specifically FEMA or FHWA programs, including related statutes and, regulations, policies and processes.
• A working knowledge of duplication of benefit resolution and insurance policy interpretation.
• Strong interpersonal communications skills.
• Solid analytical skills.
• Strong organization skills required.
• Excellent written and verbal communication skills.
• Time management skills.
• Must possess professional proficiency in Microsoft Office (specifically strong Excel skills) and the ability to learn project-specific computer systems as needed (specifically SharePoint, Access, and proprietary computer systems).
• Experience financial analysis is preferred.

About Tetra Tech:

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 470 locations around the world. Our reputation rests on the technical expertise and dedication of our employees22,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:

LinkedIn: @TetraTechCareers

Twitter: @TetraTechJobs

Facebook: @TetraTechCareers

Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech's core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.

Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please no phone calls or agencies.

Additional Information

• Organization: 105 TDR