Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.
Dahl Plumbing and Design Center is one of those trade names and is looking for a Inside Sales Representative at their Colorado Springs, CO location .
Pay for Inside Sales Representative is between $20.00 and $25.00 per hour at this location. Application deadline: 6/24/2024
Are you detail-oriented and good at follow-through? Do you thrive on solving problems? Are you friendly and upbeat? If so, we'd like you to join our plumbing wholesale team as an inside salesperson. As an inside salesperson you would interact with our customers primarily via telephone and email. You would help solve our customers' issues, meet their individual needs, develop positive relationships, and provide superior service.
About the Role:
Write orders as they come in and coordinate order delivery with warehouse team
Use our computer software to build accurate and complete orders in a timely manner
Investigate potentially missing, incompatible, or inaccurate material requests, comparing against previous orders/experience, and resolving issues before they negatively impact the customer
Correctly cost and price orders, investigating previous sales orders and purchase orders if needed
Research backorders and incomplete/missing items, communicating customer needs with other team members
Release orders for delivery/pickup, communicating special requirements or instructions with proper teammates
Follow-up with customers relaying information regarding pricing, backorders, ETAs, or other pertinent information
Provide superior service
Answer incoming calls and emails with a professional and welcoming tone
Generously listen to potential customers
Use available resources to research and customize individual solutions to meet customer needs and solve problems
Recognize opportunities for providing value-added services
Recommend supplementary items to enhance customer experiences and streamline operations, increasing sales
Provide alternative solutions in situations where the desired product is unavailable
Approach sales with a service-oriented, servant mentality, humility and a lack of ego
Apologize for mistakes and take ownership of issues without blaming or offering excuses
General sales tasks
Manage sales orders and bids, following up as needed
Manage multiple tasks and assignments simultaneously while staying organized and on schedule
Ensure effective communication within the team regarding deadlines and critical information
Locate products and ensure orders are prepared on time
Share customer complaints and potential leads with the Outside Sales team
Communicate inventory alignment opportunities to proper teammates
Monitor and be aware of potential credit risks and scams, communicating concerns to proper teammates/manager
Create Quotes
Interpret plans, written material lists, in-person requests or over the phone orders
Inquire with Vendors to determine accurate costs and lead times
Create and price complete and coordinated solutions taking into account lead times, freight costs and customer deadlines
Communicate quotes to customers, emphasizing limitations, limiting guesswork when possible, identifying and mitigating potential issues before they arise in a professional and helpful manner
Close orders and generate sales
Learn continuously
Learn the ins and outs of our computer software and systems
Develop product knowledge and awareness of how product is used in the field
Attend Vendor trainings with the intention of becoming a resource to customers
Advise customers on proper application, installation, and troubleshooting
Research market trends, potential customer leads, and opportunities for sales growth
Be open to learning from all sources and opportunities
Develop customer and vendor relationships
Provide superior customer service to exceed customer expectations
Cultivate and nurture relationships with existing customers and vendors
Develop reputation as trusted advisor and problem solver
Solve problems and generate solutions
Investigate and resolve customer issues
Manage defective and warranty products
Generously listen to complaints and promptly address them
Fix pricing discrepancies
Help other areas of the business
Provide support to Counter and Outside Sales activities
Provide support to customers picking-up will call orders
Help walk-in customers at the counter
Stage orders for pickup/delivery
Additional responsibilities when necessary/available, and as part of training
Pick and package orders (common)
Receive and put away material in the warehouse (somewhat common)
Drive a forklift or use a pallet jack to facilitate warehousing activities (less common)
Drive product to jobsites/customer shops when needed (rare)
About You:
High school diploma or equivalent
1+ years experience in customer service, inside sales, wholesale, or similar roles preferred
Able to build and maintain a positive working relationship with customers, vendors, and co-workers
Read, write, speak, and understand English
Be able to learn to operate warehouse material-handling equipment
Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals
Our ideal candidate will also possess the following characteristics or be willing and able to learn quickly
Have a plumbing or construction related background
Have outstanding customer service, telephone/verbal communication, and generous listening skills
Experience using Microsoft Office software
Outlook - Communicate via emails, keep an organized calendar, schedule reminders
Word - Create sales documents, take notes, write reports
Excel - Create call reports, organize quotes, maintain customer contact files, analyze customer data, analyze system data
Powerpoint (or equivalent) - Create presentations for customers
Possess a high level of accuracy, internal motivation, organization, and attention to detail
Consistently follow up on ongoing requirements and duties
Be able to research, analyze data, and solve problems, with incomplete information
Be able to prioritize work projects and multi-task
Be comfortable asking probing questions, overcoming objections by recommending profitable solutions,
Be able to explain our value-added services, ask for orders and close sales
Understand list/multiplier pricing, net pricing and GP% calculations
Looking for or continuing a career in sales
The benefits of working with us:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
Medical, dental, vision, and prescription coverage
Accident and Hospital Indemnity coverage
Life insurance and Long Term Disability
Pre-tax accounts for healthcare and dependent care
Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
Full-time and part-time benefits:
401(k)
Retirement cash account with company contributions
Targeted training programs focused on your personal and professional growth
*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement.
EEOC Statement
Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
